Passenger Service Supervisor

Work for an international company with tremendous growth opportunity. Apply for the Wheelchair Supervisor Position at the Airport. We value leaders who get results and motivate their team. Shift includes Wednesday-Sunday (8:30am-3:30pm) Hourly starting wage: $22/hour Summary of Duties Assists in planning the daily operation of the terminal or area of responsibility and supervision of personnel assigned. Greets employees/agents, modifies schedules and assignments when needed for position coverage, and recommends discipline of employees. Plays an active role in overall safety program and assures operations are performed in accordance with established safety practices. Maintains high level of communication (verbal and written) with Duty Manager. Essential Functions Oversees the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that positions are covered and that the Client is being served in accordance with their needs. Responsible for replacing staff due to call offs and time off requested. Monitors agents, recommends discipline, and documents employee performance. Provides direction for employee through appropriate communication. Greets employees and assists them in providing high level of Customer Service to clients, passengers, and other employees. Acts as a safety monitor in their area to make sure that employees are using proper lifting techniques and that all safety regulations are being met. Assesses equipment and building maintenance needs and reports findings for repair or replacement. Prioritizes work assignments to maintain efficiency or replacement. Monitors sign-in and sign-out of employee timesheets to assure accuracy of employee's hours. Forwards timesheets to Operations Manager for review and corrections. Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to their manager or proper authority. May be requested to perform other duties as assigned based on Manager's needs or airline activity. Ensure office is clean and presentable for next shift (including vacuuming, disposal of trash and wiping down office surfaces). Report all employee injuries to HR and management immediately. Other Duties and Responsibilities Uses proper body mechanics while performing duties. Remain alert and aware of the surroundings. Demonstrates ability to work with others and interact appropriately. Able to think clearly during crisis or high-stress periods. Possess empathetic abilities in dealing with passengers and their needs. Maintains communication with other agents and managers. Relates information regarding events or situations that may affect operations. Working Conditions May be exposed to high levels of noise or variations in weather and temperature. Ability to stand, walk and sit for long periods of time. Must be flexible to work scheduled and/or non-scheduled hours as required. #J-18808-Ljbffr