Junior Analyst and Bike Distribution Coordinator

Triumph Motorcycles Business Support Role

This role provides support in two key areas of the Triumph Motorcycles business; for Sales Management in the form of reporting and analysis, and to Sales Management, Regional Managers, and the Triumph Dealer Network in regard to all aspects of Bike Distribution. The analytical side of the role focuses on operational data to prepare and update standard reporting and assist all departments with ad hoc reporting requests.

Major responsibilities include:

• Design, update, and improve daily, weekly, and monthly reporting
• Process daily motorcycle shipments to North American dealers
• Invoicing motorcycles and reporting quantities shipped daily
• Receiving financial approval from wholesale finance suppliers (primarily Wells Fargo and North Point)
• Printing/mailing MSO's associated with motorcycles shipped
• Uploading invoices and MSO's for shipped motorcycles to dealer portal
• Review North American dealer new order and order change requests
• Manage the Motorcycle Autostock program for United States and Canada
• Review and respond in a timely manner to cases submitted via Microsoft Dynamics, emails and phone calls from RMs and dealers related to the Bike Distribution department
• Entering Autostock and Forward orders for dealers
• Warranty Registration Corrections
• Managing inventory updates and system uploads of incoming motorcycle shipments
• Support all departments by fielding and completing a range of ad hoc reporting requests

Knowledge, skills, and abilities required:

• Knowledge: One needs to have knowledge of AS400 and Infor systems and knowledge of all programs related to motorcycles to be successful at this job. Needs a working knowledge of Microsoft Office, Word, Excel, Case System Management, and Access.
• Skills: One needs average to above average typing skills since a large portion of the job involves emailing contacts and entering data into AS400 and Microsoft Dynamics. Advanced proficiency in Microsoft Excel (experience using Pivot Tables, Lookups, Formulas, etc).
• Abilities: Excellent communication skills, both written and verbal, as talking to dealers and explaining current programs is often required. Keen decision making abilities to be able to quickly determine resolutions to any Bike Distribution related issues. Analytical thinker who can spot trends in operational data and suggest practical solutions. Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

Relationships:

• Internal: Works closely with every department within the company on a daily basis, including Sales, Aftersales, Dealer Development, Marketing, and Accounting. This job also requires close communication with both Internal TMA staff and the field-based Sales Team in US and Canada.
• External: Requires daily interaction with a majority of our dealers throughout North America. Requires occasional communication with Wholesale Finance Supplier (Wells Fargo and North Point). Requires daily communication with suppliers to arrange motorcycle shipments to our dealer network; occasional communication with ocean freight suppliers to resolve any shipment issues.

Authority:

• Allows for decisions to be made on day to day shipment of motorcycles
• Allows for decisions on freight charges to be made; shipping rate quotes must be approved on a daily basis
• This job does not come with the authority to hire/fire anyone
• Most decisions can be made independently; management approval is needed for decisions that would vary from normal policy

Education:

• High School diploma

Training:

• Triumph Academy
• TOL (Triumph Online)
• AS400
• LN
• Microsoft Dynamics
• Workplace communication and policies

Physical requirements of the job:

• This job is mostly inside at a desk
• Must occasionally move motorcycles or other objects around the office