Client Care Coordinator

Job Description

Job Description

Responsibilities :

• Provide guidance to clients on services offered.
• Support the Manager in optimal Center operation.
• Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
• Hold clients accountable to their agreed-upon services and memberships.
• Introduce, promote, and sell retail products to clients.
• Greet clients warmly and provide information on services and products.
• Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
• Introduce, promote, and sell retail products to clients.
• Process payments and manage client feedback.

Qualifications:

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency in business software platforms (Zenoti).
• Excellent multitasking and organizational skills. 

Expectations for All Team Members at Serotonin Centers:

Professionalism and Knowledge:

• Participate in daily huddles and keep the tracker up to date.
• Be knowledgeable about all products and services offered.
• Focus on asking more questions than talking to understand client needs better.

Client Empowerment and Engagement:

• Treat every client with respect and empathy.
• Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness

Safety and Compliance:

• Ensure compliance with HIPAA regulations and biohazard standards.
• Follow rigorous protocols to ensure a safe and comfortable environment for clients.

Collaborative and Supportive Environment:

• Work collaboratively with other team members to achieve common goals.
• Foster a supportive community within the center.

Exceptional Customer Service:

• Be friendly, welcoming, and accommodating to all clients.
• Provide personalized care tailored to each client's specific needs and goals.

Continuous Improvement and Accountability:

• Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
• Actively seek and incorporate feedback from clients to continuously improve services.

Marketing and Community Engagement:

• Follow the InCenter marketing plan and participate in local marketing activities.
• Engage with the local community through area marketing grassroots actions and other community outreach activities.

By adhering to these expectations, all team members at Serotonin Centers can contribute to creating a positive, empowering, and supportive environment for clients and colleagues alike.