Customer Service Specialist

7971 - Phoenix CEC - 1625 W. Fountainhead Parkway, Tempe, Arizona, 85282 CarMax, the way your career should be Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customeru2019s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. Weu2019ve become the nationu2019s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Customer Experience Consultant Trainee Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customeru2019s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. Weu2019ve become the nationu2019s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Why CarMax? At CarMax, we are the nationu2019s largest retailer of used cars with stores from coast to coast, and we are still growing. Weu2019re rethinking the way people buy cars u2013 and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youu2019re advancing your career or growing your skillset, we are here to drive you forward. Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. Weu2019re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders. Role Responsibilities u00b7 Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. u00b7 Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. u00b7 Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. u00b7 Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. u00b7 Mentor others as your skillset expands. u00b7 Achieve sales targets while providing an iconic customer experience. u00b7 Acquire the Automotive Sales Persons License in specific states u2013 may require testing and travel as some states request physical presence to apply for the license. u00b7 Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Required Qualifications u00b7 Sales and customer service experience, in an area such as retail, is preferred. u00b7 Thrive in a fast-paced sales environment. u00b7 Good listening skills and a strong customer focus. u00b7 High level of self-motivation to achieve performance goals. u00b7 Strong written and verbal communication skills. u00b7 Ability to learn and master new technologies; strong computer skills. u00b7 Open availability for shifts that may include nights, weekends, and holidays. u00b7 Must be open to shifting schedules two times per year according to needs of the business. u00b7 Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nationu2019s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work Foru00ae and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changeu2014sparking ideas, overcoming challenges, and shaping whatu2019s next. Join us in creating a better futureu2013 for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $18.00 - $26.70 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: + To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. + For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits ( website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.