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Technical Account Manager

Full-time

ClickUp

Philippines

Key Responsibilities:

  • Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.

  • Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.

  • Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.

  • Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.

  • Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.

  • Analyze customer product usage data and translate it into actionable recommendations.

  • Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.

  • Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.

  • Collaborate with customers to establish clear business goals, success metrics, and timelines.

  • Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.

  • Contribute to the development and optimization of regional and global operational processes.

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Vacancy posted 20 days ago
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