Arula Guest Lead- Keyholder

Position Overview Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world‑class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service through relationship building, product knowledge sharing, and presenting a clean, well‑maintained store environment. What We Offer $17 / hour base pay Paid Time Off Generous associate discount 401k with company match Advancement opportunities Job Requirements People Fosters a guest‑focused team environment by anticipating guests’ needs, exceeding expectations, and adhering to Arula service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Serves as Manager on Duty when managers are not present Helps develop team to accomplish the store’s business objectives through coaching, investment, retention, and motivation Creates a learning environment for associates Addresses guest concerns, seeks resolution when possible, and involves management when appropriate Shares information and communicates clearly to all levels of the team Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company’s recommended processes, standards, and guidelines Empowers and involves associates in decision‑making processes Fosters team commitment through support, relationship building, and recognition of individual contributions Leads by managing through change and adversity Acknowledges, interacts with, and builds relationships with guests; creates guest loyalty Consistently receives positive, unsolicited guest feedback Communicates effectively with store management and guests Treats others fairly, with respect, and values differences; does not pass judgment on potential guests Supports an environment of learning and trust by acting as a positive role model Process Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking, and recovery to maximize productivity Understands the Arula culture, and ensures compliance with all Arula values and practices, and store operational standards Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals Controls workflow through successful planning and delegation Executes task directives within designated timeframes Completes opening/closing procedures and tasks as directed by management with a guest focus Adheres to loss prevention practices and is aware of and reports potential incidents to ensure shortage control and protect company assets Maintains a safe work environment and reports any potential hazards Participates and assists in the preparation for the store’s inventory Participates in store walk‑throughs with team, communicating successes and opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately using Arula’s time and attendance system; remains flexible to the needs of the business Receives feedback and fosters dialogue around solutions Presentation Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team Maintains a clean and presentable store environment Assists in the construction of merchandising and window displays Represents the brand by adhering to appropriate standards of dress and grooming Qualifications Must be 18 years of age Previous retail experience preferred Physical ability to perform tasks, which may require prolonged standing, sitting, reaching, kneeling and/or squatting frequently; may be required to occasionally climb ladders, climb and descend stairs frequently depending on location; must be able to lift and carry 30 pounds regularly without assistance #J-18808-Ljbffr Arula at American Dream