Lead Pharmacy Tech

The Lead, Pharmacy Technician is responsible for monitoring and prioritizing the medication dispensing workflow at the market level for all Medication and Pharmacy Technicians. Responsibilities Participate in and assist with implementing processes that improve Medication Adherence in our Centers. Aid in the implementation of pharmacy objectives as determined by market leadership in partnership with the corporate Medication COE team. Takes part in the employment cycle of Pharmacy/Medication Techs by participating in recruitment, screening, and interviewing. Provide day‑to‑day oversight of Pharmacy/Medication Techs led by Care Supervisors in partnership with the Center Manager. Train new and existing personnel on medication dispensing and medication adherence processes. Meet with Med/Pharm Techs on a weekly basis or as needed to ensure a successful and efficient Medication Adherence/HEDIS Part D program. Collaborate with the Market Clinical Manager to balance Pharm/Med Tech staffing across the market to ensure adequate coverage. Review medication incident reports and identify opportunities for improvement to prevent future errors. Escalate significant issues to market leadership with recommendations for solutions while maintaining open communication with Medication COE for additional support, tools and resources. Collaborate with market leadership to support the growth and development of Med/Pharm Techs by providing continual feedback regarding performance. Other responsibilities may include: Participate in quality self‑assessments. Participate in the development of action plans for identified areas of opportunity. Meet with Medication COE, HEDIS and Clinical Operations/Quality on a monthly basis or as needed to report feedback. Perform other duties as assigned and modified at manager’s discretion. Knowledge, Skills and Abilities Knowledgeable and trained on all medication dispensing processes under the Physician Dispensing protocol in accordance with state and federal regulations. Knowledge of ChenMed, JenCare and/or Dedicated Senior Medical Centers products, services, standards, policies and procedures. Ability to maintain a high level of confidentiality. Excellent planning and time‑management skills. Ability to work independently and collaboratively. Ability to communicate and work well with providers, patients and other team members in a professional manner. Great interpersonal, problem‑solving and customer‑service skills. Excellent verbal and written communication skills. Detail‑oriented with excellent documentation skills. Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software. Ability and willingness to travel locally 80% of the time; regionally and nationwide (up to 20%) to assigned markets for training, medication dispensing support and periodic check‑ins. Spoken and written fluency in English. Flexible to work evening, weekends and/or holidays as needed. Experience leading and developing team members or leading and supporting successful projects. Education and Experience Criteria High school diploma or equivalent required. Associate and/or Bachelor degree in a related field preferred. Pharmacy Technician State Registration required (based on state laws). Minimum of 3 years of work experience as a pharmacy technician in a retail or mail‑order setting required. Minimum of 1 year of work experience as a medication/pharmacy technician at a ChenMed company center preferred. Current, valid Driver’s License required. PTCB certification preferred. BLS for Healthcare Providers desired. Pay Range $18.50 - $26.45 hourly. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location and other relevant factors. This position may also be eligible for bonuses or commissions. Employee Benefits Benefits documentation: #J-18808-Ljbffr