Lead Steam Support & Customer Experience

We’re always looking to add talented individuals to our team. At Valve we look beyond hiring for a set position. Instead, we seek exceptional people with broad skill sets alongside deep expertise that's applicable to a chosen field; in this case, the continual improvement of Steam Support. The Steam Support team at Valve comes from diverse professional backgrounds and work with various engineering, business, and design teams to solve problems and ensure we are delivering great experiences to Steam users. Every member of the Support team determines work priorities in collaboration with their peers, contributing creative solutions in a variety of ways, from direct interaction with Steam users to large scale strategic decisions. Support staff work at a leadership level engaging with internal game, business, and engineering teams to solve customer problems. They further engage with external support partners to ensure users get the best experience when contacting support. While Steam Support staff takes on leadership roles, they also act as hands‑on individual contributors and interact with users and partners by helping to respond to escalated help requests. Our work often requires: Product-level thinking that informs intentional and meaningful decisions from concept to completion. An understanding of how decisions and policies will impact and influence Steam users, partners, and our peers. Data gathering for system implementation and process creation around the different issues that a Steam user could run into. An outstanding ability to communicate and work with technical and non-technical teams at Valve and partners around the world. Directly working with Steam users to identify and resolve complex new issues that arise from the introduction of new features and products. Like most roles at Valve, we don't have headcount targets, we aren’t actively looking to fill an open position, and we don’t generally require specific credentials or qualifications. We’re just always looking for great people to hire. Interested? Send us your resume. We'd also love to see a cover letter outlining examples of interesting problems you’ve solved. #J-18808-Ljbffr Valve