Peoplesoft Service Delivery Manager

Purple DriveLocation: Plano, TX//Seattle, WAMust Have Technical/Functional Skills:Understanding the Peoplesoft FinanceKnowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications & financial reportingIn-depth knowledge of Scrum and Agile Software Development MethodologyWorking knowledge of product development architectureProficiency in the use of analytic tools and strong analytical thinkingAbility to prioritize effectivelyExcellent knowledge of user-centered design principlesExcellent oral and written communication, including presentation skillsAbility to work with large teams and a variety of people, including users, product development team members and management team members.Understanding of design quality standardsExperience in ASP, ASP.Net, C#, MVC, Angular, DevOpsHTML/CSS, JavaScriptReporting: Crystal ReportsExperience in creating understanding documents based on available source codeHigh proficiency in gathering and documenting requirementsFamiliarity with Agile methodologies and the ability to work in an Agile development environmentDatabase: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAsLeverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliabilityGood to have understanding on AutosysOwn end to end PeopleSoft application support across Production and Non Production environments.Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.Manage Incident, Problem, Change, and Request processes aligned to ITIL.Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes.Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.Worked on Month end, quarter end and year end project activities.Worked in large service programming and ensuring offshore and onshore service modelSecondary Skills:Team Collaboration / Team PlayerItem Tracking experience (TFS)Basic understanding of Servers, Apache or IIS configuration.Knowledge of web SSL certificate renewal processOn call support (weekends and off business hours) and production support.Roles & Responsibilities:Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirementsDefining the vision for the team's product and maintaining a cohesive vision throughout the processCreating a product road map based on this visionManaging the product backlog and prioritizing the tasks based on changing requirementsOverseeing all stages of product creation, including design and developmentMonitoring and evaluating product progress at each stage of the processWorking with the product team and end-users to deliver updates and status reportsParticipating in Scrum meetings and product sprintsMeeting Contractual SLAs for production issue fixes. For Severity 1 tickets – SLA timelines can be as short as 4 hours. Production support can be needed at any time, any day, including night, weekend or holidays.Should have strong estimation skills to estimate the efforts needed to complete the planned changes.Take ownership of the existing system, ensuring its smooth operation and availability to end-users.Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.Analyze, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards.Conduct thorough testing and debugging of applications to ensure high-quality deliverables.Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise.Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability.Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery.Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance.Generic Managerial Skills:Good communication skillsAnalytical skillsQuick learner and process oriented with a higher customer orientation.Self-motivated team player willing to accept exciting new challenges and ready to explore. Purple Drive