Location Manager

Hardage-Giddens funeral homes have a long and storied history in the Jacksonville community. We're going on a century of providing funeral, burial, cremation and cemetery services through what has grown to be a group of 9 funeral homes and 5 cemeteries in Florida's Duval and Clay counties. We are a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. As a Dignity Memorial provider, we pride ourselves on not only offering the warm, friendly service you’d expect from a locally operated funeral home, but also the value our clients deserve. Job Description JOB RESPONSIBILITIES Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime Operations Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location’s operating practices comply with applicable federal & state regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor’s responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered People Development Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary; writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership Qualifications MINIMUM REQUIREMENTS Education High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred Certification/License Technical schooling diploma Funeral Services/Mortuary Science preferred Bachelor’s degree in Mortuary Science where required by state law Experience At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years’ experience managing people and effectively managing budgets and expense control required Knowledge, Skills and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Hardage-Giddens Funeral Homes