Service Advisor

Neely Coble Company has been serving commercial truck operators in Tennessee and Alabama for more than 50 Years. Whether you are in the market for a new or pre-owned truck or need service or parts for your current truck, count on Neely Coble Company for the most up-to-date products with the same old fashion service that made us popular since 1951. We are a Freightliner, Isuzu and Sprinter authorized dealer.

Job Description

Neely Coble Company, Inc. (Nashville, TN) is seeking a Service Advisor. This person will work as a single point of contact to our service customer accounts, providing them with personalized support regarding vehicle issues, and/or scheduling service appointments.

• Minimum of 2 years in a customer service related position. Previous experience in the heavy duty truck/transportation industry is a definite plus.
• Candidate must have excellent interpersonal, verbal and written communication skills.
• Must have intermediate computer skills in Microsoft Word, Outlook and Excel.
• Motivated, well organized, self-starter able to work effectively with limited supervision.
• Ability to read and comprehend instructions and information.
• High school diploma or equivalent required.
• Valid in-state driver's license.
• Professional appearance.

Qualifications

• Acts as a single point of contact for our dedicated customers.
• Collaborates with Shop Foreman, Service Advisors, and Parts Personnel to give timely and accurate repair updates.
• Answering phone calls and emails in a timely and courteous manner.
• Assessing customer's needs and then using all available resources to guarantee a high level of customer satisfaction.
• Maintains a constant line of communication with the customer regarding the status of all requests.
• Maintains daily service log and customer account records for reporting purposes.
• Meets with customers frequently, at their place of business, to maintain a personal and positive working relationship.

Additional Information

• Dental, Medical and Vision Coverage
• 401K
• Short-term, Long-term Disability and Life Insurance Coverage
• AFLAC
• PTO
• Direct Deposit