Receptionist (Santa Rosa)

Job Description

Job Description

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Receptionist

PAY RANGE: $23.50-$27.50 Per Hour

REPORTS TO: Director of Assessment & Referral

HOURS: Monday-Friday

DESCRIPTION OF POSITION:

The Receptionist will provide a positive, responsive environment for receiving internal and external customers.  Responsibilities include providing general office support with a variety of clerical activities and related tasks. Primary duties are answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. The Receptionist maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES :

• Answers telephone calls and forwards callers to appropriate staff member.
• Provides callers or visitors with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Greets and directs visitors to the company.
• Pages, locates and relays messages for physicians and facility personnel.
• Signs for, receives, and routes incoming mail, including courier deliveries.
• Facilitates the flow of organization information.
• Provides back-up clerical support to various departments such as photocopying, faxing, filing and collating.
• Performs related duties, as requested.
• Upholds the Organization's ethics and customer service standards.

Requirements

Knowledge and Experience:

• High school diploma or equivalent required.
• Experience in healthcare or related field preferred.
• Bilingual English/Spanish preferred.
• Health care or related industry preferred.
• English profieceny required.
• 5+ years of experience required

Skills and Abilities:

• Maintains confidentiality of patients at all times.
• Ability to communicate effectively with both customers and staff members.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills.  Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements :  

While performing the duties of this job, this position is frequently required to do the following: 

• Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side. 
• Typing, data entry (finger dexterity).
• Sit for an extended period of time throughout the day.
• Read forms and/or computer screen.
• Lift up to ten (10) pounds.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
  (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement