Certified Registered Medical Assistant

Job Description

Job Description

Job Title:  Medical Assistant 
Location: Austin, TX, US, 78717 (Floating to Regional Clinics)
Duration: 13 Weeks Contract (Potential Extension)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM (Must be flexible for occasional 5:30 AM starts during flu vaccination events)

Job Summary

We are seeking a customer-focused  Medical Assistant to support a high-volume vaccination program across multiple clinic locations. This role is responsible for welcoming patients, coordinating patient flow, scheduling support, and delivering exceptional customer service while ensuring an efficient and positive clinic experience.

Responsibilities

• Greet patients, families, and visitors in a professional, courteous, and culturally sensitive manner.
• Assist patients with appointment questions, wait times, and clinic processes.
• Communicate patient arrivals, delays, and scheduling updates with providers and clinical staff.
• Monitor patient flow and notify leadership of prolonged wait times.
• Coordinate interpreter services when needed.
• Support flu vaccination events and assist with clinic operations across multiple locations.
• Participate in staff meetings, mandatory training, and process improvement initiatives.
• Maintain accurate documentation and escalate issues to supervisors as appropriate.
  

Requirements

• High School Diploma or GED required.
• Experience in a healthcare, medical office, patient access, or customer service environment.
• Knowledge of medical terminology, appointment scheduling, and patient care workflows.
• Strong communication, organizational, multitasking, and customer service skills.
• Proficient with computers and standard office equipment.
• Ability to work independently in a fast-paced clinical environment.
• Flexibility to travel between regional clinic locations as needed.
  

Preferred Qualifications

• Bilingual in  English and Spanish .
• Experience supporting vaccination or ambulatory clinic operations.

Company Description

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

Company Description

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.\r\n\r\nEqual Employment Opportunity\r\nPride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.\r\n\r\nFair Chance Employment\r\nPride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.\r\n\r\nAccommodations\r\nWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.\r\n\r\nOnly applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.\r\n\r\nOnly applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.