Member Experience Specialist

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development

Member Experience Specialist

Fitsi Gym | Escondido, CA
Pay: $16.90 per hour + Commissions

Fitsi Gym is looking for an outgoing, dependable Member Experience Specialist who enjoys connecting with people and takes pride in creating a welcoming, high-quality gym experience.

You’ll help prospective members find the right membership, support current members, and keep our club clean, organized, and ready for every visit. This is an active, hands-on role that combines customer service, sales, and daily club operations.

What You’ll Do

• Greet members and guests with a friendly, professional attitude.

• Give engaging club tours and explain memberships, amenities, and promotions.

• Sell memberships and upgrades while working toward sales goals.

• Follow up with leads by phone, text, and email.

• Assist with check-ins, account questions, and member concerns.

• Clean and maintain equipment, recovery areas, locker rooms, and shared spaces throughout your shift.

• Explain club policies and help members use amenities appropriately.

• Communicate member feedback and maintenance needs to management.

What We’re Looking For

• Strong communication and customer service skills.

• A positive attitude and confidence starting conversations.

• Comfort with sales, follow-up, and earning commissions.

• Dependability, punctuality, and attention to detail.

• Ability to multitask and take initiative.

• Willingness to clean and stay active throughout your shift.

• Availability for scheduled shifts, which may include evenings and weekends.

• Customer service, hospitality, or sales experience preferred.

Compensation

$16.90 per hour, plus opportunities to earn commissions through membership sales and upgrades.

Help us make every visit to Fitsi feel welcoming, personal, and worth coming back for.