Lead Technician

Lead Technician

Consolidated Truck Parts & Service specializes in bumper-to-bumper light, medium and heavy-duty truck and equipment repair. We provide Service Done Right to get our clients back on the road and making money as soon as possible. We exist to improve the lives of everyone with whom we come in contact by living out our core values.

Core values are our most deeply held beliefs. These beliefs drive all our decisions, and our decisions drive our results. They are a huge part of who we are. As an employee, they must also be a huge part of who you are.

• Do the Right Thing: No amount of money is worth betraying a trust. We do what is hard simply because it is right.

• Relentless Drive: We do not stop until we achieve our goals.

• Customer Focused: We are prepared to take excellent care of our internal and external customers.

• Win As A Team: We collaborate, partner and each do our part. We help each other.

Primary responsibilities include:

• Leadership, Management, Accountability

• Repair and Maintenance Service

• Service Process Execution

• Communication

• Problem-Solving

• Assist in the management process of service for the service department and facilitate the technical triage, diagnosis, and repair service.

• Work collaboratively, providing timely communication for the Service Advisor to communicate service progress with customers, documenting all requirements in I-Track.

• Provide assistance in labor and time quotes and estimates.

The Lead Technician reports directly to the Service Manager.

Essential functions and responsibilities:

Do The Right Thing

• Follow the Customer Communication Process to ensure excellent service to our customers.

• Communicate and collaborate with Lead Technician/Shop Foreman and Service Advisor on quotes, estimates, work order status, parts request, work summary attributes leading to accurate, profitable and timely service.

• Consistently work with a mindset that is focused on safety and quality.

• Always follow work clock principles.

• Clock on accurately.

• Do not generate internal time without management approval.

• Do not have lost time.

• Fill out all paperwork completely, consistently, and accurately, i.e., 40-point inspections, quality control documents, work order stories, parts request forms, etc.

• Keep your bay area as well as any and all areas you use clean and organized.

Relentless Drive

• Assist in any diagnosis, part identification or resource proper assistance.

• Maintains high Technician engagement satisfaction standards.

• Always be improving your labor productivity percentage because this is how we make things better for yourself, co-workers, customers, and owners.

• Investing your time and attention in growing your knowledge and skills by keeping up to date on current industry trends, equipment upgrades and technology improvements through personal research, attending training classes, and requesting training programs.

• Offering ideas to your manager on how to improve the company's people, processes, and anything else that makes us a better company and place for customers and employees.

Customer Focused

• Always do a thorough 40-point inspection on all assigned jobs unless instructed otherwise by your manager in order to keep our customers trucks running safely.

• Troubleshoot accurately and provide feedback on expected repairs. Be clear and concise. Give feedback regularly to Service Advisors, Lead Technicians, and Management.

• Keep your work order "stories" up to date each time you clock off a job so the Service Advisor can be ready with up to date information to give the customer on the repair status.

• Complete the repair process from start to finish accurately and under the estimated time, including inspections and service order updates.

• Be ready and willing to work overtime hours to get customers back on the road fast.

Win As A Team

• Provide coaching / training to Technicians as needed.

• Provide detailed information on the diagnosis and repair process of each job to your manager and Service Advisor so they are prepared to speak with customers.

• Help resolve any customer and vehicle issues with your manager.

• Contribute to your peers by providing expertise and skill suggestions and diagnosis.

• Build others up, contribute a positive attitude, and be a problem solver, not complainer every day in all you do.

• Special duties as assigned by direct supervisor.

Performance standards:

• Maintain at least 70% Labor Productivity

Requirements and qualifications:

• At least 5 years practical experience with truck/tractor/trailer maintenance required

• High school diploma or equivalent required - vocational/technical or certification preferred

• Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses, ASE Certification, and 608/609 certifications preferred

• A valid driver's license is required

• Current CDL license with air brake certification preferred, ability to obtain CDL required

• Ability to lift, push, pull, carry and handle heavy machinery (up to 100 lbs), truck components and tools as needed for day-to-day operations.