Guest Services Attendant/Bell Attendant

Bell Attendant/Guest Services Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We're Hiring!

Come join our Four Seasons Family! We are hiring for Bell Attendant/Guest Services Attendant.

About the role:

The Bell Attendant/Guest Services Attendant is a combination role of Bell, Door and Valet Attendants. They will be responsible for creating a sense of arrival for resort, restaurant and banquet guests by welcoming them to the hotel and safely parking their car. They will also assist with delivering luggage and packages to guest villas and/or areas around the resort, conduct resort and room orientations, provide directions and/or information about Napa Valley. The Bell Attendant/Guest Services Attendant will also provide a fond farewell departing guests at the hotel.

What You Will Do:

• Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive. Maintains proper records of all actions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, recommendations for off property, etc.
• Assist the Concierge and Front Desk with deliveries, tasks and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Picks up vehicles when requested in a timely manner.
• Drives golf cart to both pickup and drop off guests throughout the resort. Following speed limits and using caution to yield to pedestrians.
• Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with locations of vehicle when parked. Deposits key and ticket in bell closet.
• Performs errands for guests and the hotel that may require local travel off of the property.
• Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them and returning them to the guest.
• Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance.
• Maintains cleanliness of golf carts and luggage carts.
• Collect door knob hangers from guest villas for in room dining requests.
• Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery.
• Audit vehicles parked in garage for front office to post charges nightly.
• Prepare arrival area and golf carts for inclement weather.
• Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed.
• Perform other tasks or projects as assigned by management.
• Works harmoniously and professionally with co-workers and supervisors.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

What you bring:

Experience:

• Experience in a luxury resort/restaurant preferred.
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.

Skills and Abilities:

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language.
• Clean driving record and Valid Driver's License required.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Ability to remain calm during challenging situations.
• Strong communication and interpersonal skills.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer:

• Hourly: $23.77
• Cigna medical and dental benefit options
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours:

• Full-time availability
• Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs
• Must be available to work weekends and holidays

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.