shift leader

Shift Leader

The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.

Profitability

Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth. Achieves planned/budgeted profits, as communicated by the RGM. This involves:

• Using established control systems and procedures to measure actual results and to identify deviations from planned results.
• Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

Customer Satisfaction

Maintains positive customer relations, which includes:

• Assurance of personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
• Executing Floor Management by directing activities and greeting and interacting with customers on each shift worked.
• Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.

People

Builds relationships with team members based on mutual trust and respect. Communicates and follows the Daland "5 Star" Vision and Core Beliefs. Promotes teamwork. Assures compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc. Communicates effectively with the crew and management team. Assures team member understanding of the Daland Corporation organization structure and career opportunities within the Company.

Marketing

Engages in positive community/public relations for Pizza Hut. Provides input for promotional ideas. Displays and maintains Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs; Properly executing authorized marketing programs, including new product tests. Takes initiative to recommend new opportunities for increasing business.

Facilities

Maintains a quality environment for our customers and team members. This includes:

• Conducting routine Preventive Maintenance on the facility and equipment.
• Taking corrective actions pursuant to the RGM's safety inspections.
• Maintaining cleanliness and sanitation in all areas of the restaurant.
• Providing a quality work environment that is safe and complies with all OSHA regulations.

Administration

Effectively manages time, allocating an appropriate amount to each Key Result Area. Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

Minimum Qualifications/Requirements:

Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends. Valid driver's license, insurance and automobile. Telephone (cellular or land line) at residence. Sufficient physical agility to perform the functions of the position. Ability to maintain a state of self-composure under conditions of stress and anxiety. Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company. Ability to communicate effectively with a large variety of persons with diverse backgrounds.