Automotive Service Advisor - Customer Service Rep

Job Description

Job Description

Independent Auto and Diesel Repair is currently hiring for a full-time Automotive Service Advisor - Customer Service Rep to assist customers, prepare estimates, and schedule services in the Jamestown, TN area. This auto repair position earns a competitive wage .

In addition to competitive pay and our excellent culture , we offer this auto repair position the following benefits:

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Company-provided uniforms

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

This full-time auto repair position typically works between the hours of Monday - Friday, 7:30 am - 6 pm . Occasional overtime work may be required.

As an Automotive Service Advisor - Customer Service Rep, your friendly personality shines through in all your interactions! Whether over the phone or in person, you greet each customer graciously and listen carefully as they explain the issues they're experiencing with their car. Thorough and attentive to detail, you create written estimates complete with a comprehensive plan for urgent car repairs and future service needs. As someone who is honest and persuasive without being pushy, you are effective at converting recommendations into sales. You then add the work order to the database and schedule an appointment, providing the customer with a realistic timeline of when the work will be completed.

An excellent communicator, you serve as a liaison between customers and technicians. Luckily, you have access to a computerized point of sales system to seamlessly communicate with our technicians who have computer terminals and tablets on hand. You keep the customer in the loop throughout the repair process, providing updates and contacting them when their car is ready for pickup. You love helping people each day, and you feel great knowing that our customers and technicians value your efforts!

ABOUT INDEPENDENT AUTO AND DIESEL REPAIR

We're a family-owned automotive and diesel repair shop with a cutting-edge facility specifically designed to be safe, efficient, and comfortable. We invest in the latest diagnostic and repair equipment available so we can provide our customers with the highest level of service. Whether a customer needs an electrical system repair, exhaust system replacement, or a major engine overhaul, our skilled technicians can fix it all!

We hire good, hardworking people who serve our customers with integrity. Our reputation relies on the dedication of our staff, so we're committed to ensuring our employees are happy. When you join our team, you won't only receive excellent insurance benefits, but you'll also benefit from our close-knit culture : we care about each other, and it shows. We hope you'll join us!

OUR IDEAL AUTOMOTIVE SERVICE ADVISOR - CUSTOMER SERVICE REP

• Collaborative - able to work well as part of a team
• Organized - highly detail-oriented
• Perceptive - understands what makes people tick
• Analytical - excellent critical thinking and problem-solving ability
• Professional - represents our company with integrity, reliability, and respect

If this sounds like you, keep reading about this auto repair job!

REQUIREMENTS FOR AN AUTOMOTIVE SERVICE ADVISOR - CUSTOMER SERVICE REP

• 2+ years of experience in a service advisor role
• Excellent customer service skills

If you meet the above requirements, we need you. Apply today to join our team in this diesel repair position!

Location: 38556