Operations Associate

Job TitleConnecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.Job DescriptionThis role offers a unique opportunity to support the continuing development of this highly successful multi-product business. The OTC Trade Processing Team is responsible for monitoring and executing events throughout the life cycle of the trade to ensure accuracy and completeness across systems and customer statements.ResponsibilitiesPrimary duties will include:Review and ensure transactions are entered into the system of recordMonitor trade confirmation delivery daily and adhere to escalation procedures to ensure regulatory deadlines are metReview and approve manual client confirmations prior to distributionComplete understanding and ability to explain all parts of the account statement to internal and external customersProcess requested trade amendments, offsets, and account changesFacilitate EFR workflows from request to execution, obtaining all required approvalsProcess cash adjustmentsProcess internal and external customer requests originating via phone or Salesforce case and provide timely and appropriate resolutionIdentify and escalate matters with high level business or financial impactComplete end of day system monitoring while communicating with the front office regarding any open and unclaimed tradesMonitor daily reports/statements to identify and circumvent potential errors in cash flow, accumulations, and trade postingsMaintains prompt and regular attendanceThis list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as neededQualificationsTo land this role you will need:3 years of relevant experienceExperience identifying and implementing process improvementsExperience creating and maintaining operational proceduresDetail oriented and excellent documentation skillsExcellent customer service, communication, and organization skillsProficient knowledge of Microsoft Office SuiteProven analytical problem-solving abilityMust be able to learn quicklyAbility to multitask while demonstrating accuracy and efficiencyWhat makes you stand out:Proficient knowledge of Salesforce (K-side) a plusExperience with Murex a plusEducation / Certification Requirements:Bachelor's degree in finance or accounting and/or equivalent work experience preferredWorking Style:4 days per week onsite, 1 day per week remoteStrong work ethic and ability to effectively meet deadlinesAbility to work in a team environmentAble to work independently with minimum supervision while understanding the necessity for communicating and coordinating work efforts across the organization