Customer Success Technical Architect

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. Your role and responsibilities As a Customer Success Technical Architect (CSTA), you will be a trusted technical advisor to Confluent (an IBMCompany) customers after they adopt our platform. You will help customers achieve measurable value from their Confluent investments by improving technical health, accelerating adoption, guiding best-practice decisions, and proactively managing risks across their streaming environments. You will work as part of the broader customer account team and partner closely with Customer Success, Sales,Solutions Engineering, Professional Services, Support, Product, and Engineering. The role combines technical depth,customer leadership, structured execution, and the ability to translate complex architecture and operational topics intoclear business outcomes. What you will do Own customer-facing technical execution for a portfolio of strategic customers, aligning activity to customergoals, adoption plans, and desired business outcomes. Build trusted-advisor relationships with technical and business stakeholders, from practitioners and architectsto senior leaders. Provide proactive guidance on Confluent and Apache Kafka architecture, workload optimization, operationalpractices, upgrades, reliability, security, governance, and adoption. Maintain a regular customer operating rhythm via office hours, quarterly reviews, health checks, roadmapalignment, and enablement. Assess technical health, identify adoption blockers and emerging risks, and create clear action plans withowners, milestones, and follow-through. Coordinate with Support and other Confluent and IBM teams on escalations, ensuring the customer has aclear path forward and that remediation actions are tracked to completion. Help customers prepare for critical events such as upgrades, major launches, architecture changes, andproduction growth. Educate customer teams on Confluent capabilities, recommended practices, and relevant productdevelopments. Bring customer feedback and product insights back to Confluent, helping improve the customer experienceand inform product direction. Contribute to the CSTA practice by sharing technical knowledge, reusable guidance, playbooks, and lessons learned. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s Degree in Computer Science, Engineering, Mathematics, or a related technical field, or comparable practical background. 5+ years of experience in a customer-facing technical role such as Customer Success Architect, TechnicalAccount Manager, Solutions Architect, Support Engineer, Site Reliability Engineer, or equivalent. Ability to discuss application architecture, APIs, networking, security, observability, data integration, andproduction operations with technical stakeholders. Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure) Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private ServiceConnect, TLS/SSL, SASL, Kerberos, etc.) Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go,etc.) Experience with Java Virtual Machine (JVM) tuning and troubleshooting Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debianbased distributions Strong written and verbal communication skills, including the ability to lead structured conversations with bothtechnical teams and executives. Ability to manage multiple customer priorities, create clarity in ambiguous situations, and drive actions tocompletion. A proactive, consultative mindset focused on preventing issues and creating customer value rather than onlyreacting to incidents. Willingness to continue learning in a rapidly evolving technical domain and to share knowledge with peers. Preferred technical and professional experience Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc Experience with Apache Kafka & Apache Flink Confluent or Apache Kafka certification Experience working with global customers Years of Experience: 6-15 ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Job Title Customer Success Technical Architect (CSTA) Job ID 137387 City / Township / Village State / Province Country India Work arrangement Remote Area of work Consulting Employment type Regular Position type Professional Some travel may be required based on business demand Company (0063) IBM India Private Limited Shift Night Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr