Client Operations Manager (HR Process)

Overview DianaHR is reshaping how small and medium-sized businesses manage their HR and people operations. We provide AI-enhanced support to help businesses set up payroll, stay compliant, manage onboarding, and handle employee documentation. Our team combines smart technology with human judgment to give business owners peace of mind. We’re a small, early-stage startup — which means the work is fast-paced, often chaotic, and constantly evolving. We work hard, move quickly, and value people who can bring structure to ambiguity, stay steady under pressure, and thrive in the messiness that comes with building something new. What You’ll Do As a Client Operations Manager, you’ll: Own client relationships Act as the day-to-day account manager for multiple small business clients Build trust through proactive communication, timely updates, and high-quality execution Drive HR-related operations Oversee and execute HR workflows related to payroll, onboarding, and employment documentation Payroll registration and setup Offer letters, onboarding, and employment documentation Basic benefits enrollment support State and local compliance filings Coordinate with third-party vendors (e.g., Gusto, ADP, brokers) to move processes forward Support internal operations Manage internal tracking for client deliverables, deadlines, and compliance requirements Identify risks or delays early and take ownership of driving solutions Partner with Product and Engineering to improve our tools and automation Mentor and lead within the team Serve as a pod leader, training and mentoring junior operators Contribute to process development and internal playbooks Help shape our operational strategy while also jumping in on day-to-day execution Who You Are You don’t need an HR background, but you do need to be a strong operator. We’re looking for someone who: Has 2–4 years of experience in client operations, customer success, strategy, or startup ops roles Has excellent process management skills — you’re able to juggle multiple workflows and ensure nothing slips through the cracks Communicates professionally and proactively with external clients Learns quickly — especially when navigating new tools, regulations, or workflows Is highly organized and detail-oriented. Accuracy is critical in this role Thrives in a startup environment: adaptable, resourceful, and solution-oriented Enjoys bringing structure to ambiguity Hard worker who doesn’t mind chaos Has experience with tools like Google Drive, Notion, Slack, Zendesk, or similar Bonus points if you have Experience supporting or working adjacent to HR, payroll, or legal teams A background in people operations, compliance, customer support, or data-driven operations roles Experience managing or mentoring others Why Join DianaHR? Meaningful work: We help small businesses thrive by taking complex HR work off their plates Growth opportunity: You’ll wear many hats and help build systems from the ground up Tight-knit team: We’re collaborative, high-performing, and focused on learning and impact Culture of ownership: We value initiative, detail-orientation, and a willingness to roll up your sleeves Job Details Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Human Resources Services #J-18808-Ljbffr DianaHR (YC W24)