IT Operations Coordinator

IT Operations Coordinator

Responsibilities:

• Manage incoming Service Desk Incidents & Requests
  • Prioritize & categorize
  • Assign to appropriate groups & team members
  • Track progress and closure
  • Report progress weekly
• Onboarding & Offboarding
  • Coordinate new hire onboarding tasks for IT
  • Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects
  • Create project plans
  • Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Coordinate IT staff meetings
  • Schedule meetings
  • Send out topics for discussion
  • Track action items

Education, Experience, Competences and Skills:

• Associates or Bachelor's degree preferably with an IT focus
• A minimum of 2-5 year's experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk