Customer Service Associate

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential! Crew’s commitments to you: Paid Time Off + 6 paid holidays each year Free carwashes, naturally Group health, dental, and vision 401K with company match Daily pay options available at no cost to you Tuition reimbursement Recognition and appreciation events The following responsibilities outline critical aspects of the Customer Support Specialist: Smile! Live our #1 Value of Safety WOW! Customers Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external) Research and resolve customer issues and follow up when necessary and appropriate Fulfill requests for information and maintain account changes Process customer comments and feedback Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director Work week is primarily Monday-Friday but will include a weekend rotation We're really in the people business, we just happen to wash cars! #J-18808-Ljbffr