L2 Technical Operations Engineer

Openkyber

Job Title: L2 Technical Operations Engineer

Experience: 2 4 Years

Job type: 12 months plus PST
We are hiring an L2 Technical Operations Engineer / Customer Support Analyst with experience in application support and IT service delivery . The candidate should have hands-on experience in ServiceNow , Azure , Azure Application Insights (App Insights) , incident management, request fulfillment, troubleshooting application issues, and working in Agile/Scrum environments. Experience with ITIL , reporting using ServiceNow/Power BI , and the Microsoft Office Suite is required. Strong communication, documentation, and problem-solving skills are essential.
Mandatory Skills:

L2 Application/Technical Support

ServiceNow

Azure

Azure Application Insights (App Insights)

Incident, Problem & Request Management

ITIL Framework

Agile & Scrum

Power BI / ServiceNow Reporting

Microsoft Office Suite

Application Troubleshooting

Knowledge Base Documentation

Excellent Communication & Stakeholder Management

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted 2 days ago

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