Security Command Center Operator

Job Description

Job Description

This is essentially a security operations + customer support role . You’re not physically guarding sites—you’re monitoring systems, responding to incidents, and coordinating help from a control center . Must work on-site and be flexible to work days/nights and fill in when needed.

This is a 24/7 control center role where you monitor security systems, respond to alarms, coordinate emergency response, and handle high-volume communication—combining security operations with call center–style customer support.

Description

RESPONSIBILITIES

• Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events.

• Responds to alarm events and security situations based on Standard Operating Procedures or policies.

• Coordinates Law Enforcement response to criminal and security incidents.

• Makes notifications to various internal and external people or groups.

• Operates CCTV cameras to ascertain the cause of events and coordinate response to those.

• Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies.

• Central Point of Contact for the Corporate Security team. Answers phone calls, text messages, and emails regarding security and access management.

• Fill out appropriate logs, reports, and other documents to properly report on the activities of the Security Command Center.

• Identify and report any broken, damaged, or non-operational security equipment for repair.

• Visitor Check in at designated locations.

• Works with internal and external customers to assist with questions, concerns, and other reports.

• Attends trainings, staff meetings, and other assigned meetings as required.

• Completes required self-guided training to maintain company and professional knowledge

• Performs other duties as assigned

Skills

Security Command Center, customer support, customer service, troubleshooting, call center, Security Operations

Top Skills Details

Security Command Center, customer support, customer service, troubleshooting, call center

Additional Skills & Qualifications

People who work in call centers are typically not the best for this role because they need to be very scripted. If you are targeting a call center candidate they need to be a resolution specialist or able to give instructions and advice within the parameters of PSE without any additional assistance or supervision. If they are a "let me see what my manager says" type person, not going to be the strongest fit either. There needs to be a high level of self sufficiency post training.

Biggest disqualifier is someone that has multiple jobs in the same year or less then a year without good explanation or resume's that aren't well put together.

SUMMARY

Is responsible for the 24x7 monitoring of all physical and electronic security systems reporting to the Security Command Center (SCC). Works with internal and external customers to assist with a wide range of physical security matters. Communicates via phone, text messages, and emails to all levels within the organization and externally. Performs access management tasks including badge creation, assignment of access, and removal of access based on policies and procedures. Intakes reports of suspicious, criminal, or other security matters. Coordinates law enforcement, security, and internal response to a variety of security incidents.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Experience Level

Intermediate Level

This is a Contract position based out of Redmond, WA.

The pay range for this position is $27.54 - $27.54/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Redmond,WA.

This position is anticipated to close on Jun 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.