Events Coordinator

Events Coordinator

The Neon Museum is a nationally accredited non-profit 501(c)3 organization dedicated to collecting, preserving, studying and exhibiting iconic Las Vegas signs for educational, historic, arts and cultural enrichment. On our 2+ acre campus, the Museum offers an outdoor exhibition space known as the Neon Boneyard; the North Gallery, home to the 360 o light and sound experience "Brilliant! Jackpot"; and an awe-inspiring visitors' center inside the historic lobby of the former La Concha Motel. Public and K-12 education, community outreach and engagement, research, and arts preservation represent a selection of our many ongoing projects. Welcoming 200,000-plus visitors annually, the Museum has received numerous national accolades and extensive recognition as a Las Vegas treasure. We aim to provide a collaborative work environment that allows everyone to thrive, acknowledging that every team member in the organization plays an essential part in providing our guests with an exceptional experience.

The Museum hosts more than 300 outdoor events in its North Gallery space annually. These include sweetheart weddings, elopements, catered private and corporate gatherings, and also encompass internal Museum events such as historic sign lightings and fundraisers. The Events Coordinator is primarily responsible for responding to the clients initial request, confirming the contract, and taking payment, through to final execution and being present during the event to ensure a smooth and enjoyable experience for clients and their guests. Communication and exceptional customer service throughout this process is key, as is the flexibility to be available evenings and weekends, as needed. For internal Museum events, the Events Coordinator will liaise with other departments as needed to assist with planning and provide on-site event support.

• Perform sales and administrative tasks necessary to planning and production of successful events.
• Provide service and management of assigned events, including site-visits with clients, meetings, contract execution, vendor, and catering communication, set up/breakdown, and post-event follow-up with client.
• Maintain and safeguard all records, databases and files as directed, protecting confidentiality as required.
• Field inquiries about events and respond in a timely and accurate manner.
• Monitor venue for inclement weather and hazards, reporting safety and security risks immediately to senior management. Follow-up to ensure resolution.
• Maintain a precise and manageable organizational calendar.
• Determine and execute appropriate responses to unforeseen problems during events.
• Resolve customer complaints fairly and in a timely manner.
• Continually seek efficiencies and opportunities to improve revenues and profitability.
• Analyze event experiences with a goal of improving future customer satisfaction.
• Prepare reports in a timely and accurate manner as requested.
• Travel to sites and locations as required.
• Pursue additional paid events through outreach and networking.
• All other duties as assigned.

Required Skills and Experience

• Experience using Tripleseat Event Management Software is preferred
• Must be comfortable with technology and a willingness to learn new software, proficient in Microsoft Excel, Word, and PowerPoint.
• Requires scheduling flexibility, the ability to work offsite and on nights, weekends, and occasional holidays.
• Requires excellent interpersonal skills, the ability to maintain a consistently professional demeanor, and the ability to remain calm and professional in occasionally stressful conditions.
• Ability to create and analyze basic and accurate business transactions required.
• Requires ability to enforce Museum standards and policies effectively and professionally.
• Requires an ability to manage a variety of situations calmly and professionally, adapting strategy to changing conditions and communicating those changes effectively.
• Requires excellent oral and written communication skills, including the ability to communicate effectively and appropriately with diverse audiences and in a wide range of contexts.
• Requires ability to plan and organize tasks, set priorities and work independently and without supervision.

Education and Qualifications

• Minimum of Associate's degree or Event Planning certification preferred
• Minimum of two (2) years' experience in event planning or event sales; experience in production and execution required.
• Background in wedding planning, corporate events, group sales, and/or customer service is highly valued

Working Conditions

• Available to work varied shifts and extended hours, including evenings, weekends, and holidays.
• Requires the ability to respond promptly, calmly, and professionally to emergencies and unforeseen situations.
• Ability to work outdoors in seasonal desert weather conditions
• Ability to work indoors in a climate-controlled environment, sitting / standing for long periods of time.
• Ability to lift 35 pounds.
• Ability to use a computer and office equipment, knowledge and use of Microsoft products
• Valid clean driver's license and use of a car.
• Requires working with the public.
• Requires on call / on duty working as needed
• Requires the ability to sit and stand for extended periods of time.
• Requires the ability to remain focused and productive despite interruptions.

Salary Description

$19.00 per hour / minimum 24 hours a week

Benefits

• Employer-contributed 403(b) retirement plan.
• Accrued paid vacation
• Additional 10 days observed paid holidays per annum. With opportunity to earn double and triple pay if worked.
• Museum store discount and other discount programs.
• Employee complimentary museum ticket program for friends and family.

Our Mission

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our Values

Our work ethic is underpinned by our three values:

• Create a sense of belonging for everyone.
• Promote scholarship through our work and collaboration.
• Offer fun engagement for everyone that reflects the spirit of Las Vegas.
• Demonstrate excellence.

Equal Opportunities

The Neon Museum is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. As required by the Americans with Disabilities Act reasonable accommodations will be made for qualified individuals with disabilities to help perform the duties and tasks of this position.

Diversity, Equity, and Inclusion

The Neon Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Embracing the diversity of our community, and our workforce, is an important part of our values as an organization, as is striving to ensure equity and inclusion in all our practices.