Admissions Specialist

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills excellent follow-up skills and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
Collect and verify required admissions documentation including patient demographics and forms.
Verify patient eligibility and insurance benefits.
Request and track authorizations for services.
Maintain timely and consistent follow-up on pending admissions and cases.
Accurately update and maintain information in the system of record.
Collaborate with department coordinators and internal teams to support an efficient admissions process.
Prioritize tasks effectively and work efficiently in a fast-paced environment.
Cross-train and provide support in applicable areas of the department as needed.
Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
Communicate with management regarding operational needs and recommend process improvements.
Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills Knowledge and Expertise

High school diploma or equivalent required.
At least 6 months of customer service or administrative experience preferred.
Strong verbal and written communication skills with the ability to interact professionally and compassionately with families referral sources and team members.
Excellent organizational skills with strong attention to detail and follow-through.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proficiency in Microsoft Office spreadsheet data entry and basic computer applications.
Bilingual in English and Spanish preferred.
Successful completion of a Department of Justice (DOJ) background check required.
Ability to build effective working relationships with staff providers and patients.
Proficiency in Microsoft Office.

Required Experience:

IC