Customer Care Advocate

Job Description

Job Description

Job description:

Major in customer service, Minor in bookkeeping, Dabble with dispatch!!

Immediate full-time position open for an individual with the work ethic, positive attitude and people skills our customers deserve to work with. 

We are looking for a candidate who will interact in an energetic, enthusiastic and compassionate manner.

Candidates who understand the fear and frustration of a customer in need and project empathy and an “I’ll help you” vibe.

Candidates with good phone skills and are bilingual will be favorably reviewed.

Candidates math, accounting, banking and mechanical aptitude will assist performance.

Candidates with previous bank teller experience would receive preferred consideration.

Successful candidate will work in a team environment with a strong culture of unity. Contrarians need not reply.

Only those applicants who meet the criteria listed above will be considered.

• HSA/HRA health plan
• Dental coverage
• Life insurance
• 401 (k)
• PTO [paid time off]
• Access to NJM auto and homeowners' insurance
• Employee pricing on company products and services

We are a 100+ year old family owned and managed petroleum, plumbing, heating and air-conditioning company serving thousands of customers in the Central NJ.

Our guiding principles are to exceed our customer expectations!

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 

• Receive a high volume of inbound calls and emails 
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively