Technical Support Analyst (Tier II)

Technical Support Analyst (Tier II)

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Clearance: Active Top Secret with SCI eligibility required Travel: <10%

This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.

As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.

Responsibilities

• Install, configure, and maintain operating systems, applications, and software patches
• Monitor system performance and troubleshoot issues to ensure optimal operation
• Implement security measures to protect systems from unauthorized access and cyber threats
• Conduct security audits and apply updates and patches as needed
• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
• Set up and manage user accounts and access controls
• Implement and maintain backup and disaster recovery solutions
• Test backup systems regularly to ensure reliability and data integrity
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Generate reports on system performance, capacity, and security posture
• Identify opportunities to automate repetitive tasks and improve system administration efficiency
• Collaborate with IT teams and stakeholders to support mission objectives

Technical Environment (Optional)

• Operating Systems: Windows and/or Linux
• Virtualization: VMware, Hyper-V
• Networking: Standard networking protocols and concepts
• Practices: System administration, security management, backup and recovery, automation Note: This environment operates within a classified setting with strict security and operational requirements.

What You Bring (Requirements): Baseline Requirements

• Active Top Secret clearance with SCI eligibility
• Security+ certification
• 3+ years of experience in IT support, system administration, or a related role
• Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)

Technical Capabilities

• Experience installing, configuring, and maintaining operating systems and applications
• Experience troubleshooting hardware, software, and network issues
• Familiarity with system security practices, patching, and vulnerability mitigation
• Experience with backup and disaster recovery processes
• Understanding of virtualization technologies (e.g., VMware, Hyper-V)
• Familiarity with networking concepts and protocols

Core Strengths

• Strong troubleshooting and problem-solving skills
• Ability to operate effectively in fast-paced, mission-critical environments
• Strong communication and customer support skills
• Attention to detail and commitment to system reliability and security

Nice to Have (Differentiators):

• Bachelor's degree in Information Technology, Computer Science, or related field
• Advanced experience with Windows and/or Linux system administration
• Experience with automation tools or scripting
• Experience supporting classified or high-security environments
• Strong interpersonal skills and ability to collaborate across teams

Please note physical requirements:

This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.

Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:

• Recognized as a Top 20 "Best Place to Work in Virginia"
• Recipient of Department of Labor's HireVets Gold Medallion
• Great Place to Work Certification for five years running
• A Virginia Chamber of Commerce Fantastic 50 company
• A Northern Virginia Technology Council Tech 100 company
• Inc. 5000 list of fastest growing companies for eleven years
• Two-time SBA SBIR Tibbett's Award winner
• Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

• Traditional and HSA- eligible medical insurance plans
• 100% employer-paid dental and vision insurance options
• 100% employer-sponsored STD, LTD, and life insurance
• 5% 401(k) company matching
• Flexible-schedules and teleworking options
• Paid holidays and PTO Accrual Plans
• Paid Parental Leave
• Professional development and career growth opportunities
• Team and company-wide events, recognition, and appreciation-- and so much more!

Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.