Revenue Operations Manager

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor. What you'll do: Own Day-to-Day Cadences - Run the weekly, monthly, and quarterly operational cadences for the Revenue Operations team, including pipeline reviews, forecast prep, and quarter-end close activities. - Complete the end-of-month commission audits (see below) on schedule. - Prepare and distribute recurring reports and dashboards on time and with accurate data. - Track open items and follow-ups from cadence meetings, and make sure they are closed. End-of-Month Commission Audits Commission audits are a key monthly cadence for this role. Each month end, you will audit Internal Sales Commissions and Partner Commissions to confirm payouts are accurate, supported by the data, and compliant with the commission plans and approval rules. - Reconcile commission calculations against closed deals, bookings, and payments in Salesforce, and investigate and resolve any differences. - Check that deals, discounts, and partner attribution follow plan terms and DOAs before payouts are finalized. - Work with Sales leaders, Finance, and Partner teams to correct errors, handle exceptions, and document the outcome. - Keep a clear audit trail and an SOP for the process, and treat all commission and compensation data as confidential.

Support Acquisition, Payments, and Upsell Motions - Provide daily operational support to Sales and Account teams across new customer acquisition, payments, and upsell. - Process operational requests such as trial extensions, discount applications, account setups, and approvals in Salesforce, following Delegations of Authority (DOAs). - Keep accurate logs of discounts and approvals for audit compliance. - Monitor pipeline and opportunity health across each motion, and flag risks, gaps, and stalled deals to the team. Maintain the Sales Tech Stack - Handle routine administration of Salesforce and connected tools (such as Gong, RevenueHero, Clay and Lean Data): users, permissions, picklists, fields, validation rules, and simple workflows. - Run scheduled data uploads and updates until automation is in place. - Test new workflows, automations, and releases in sandbox before they go live (QA / UAT), and give clear feedback to the Ops leads who built them. - Triage and resolve user issues and system requests, and escalate larger changes to Ops leadership with context and a proposed solution. Reporting and Analytics - Build and maintain Salesforce and Power BI reports and dashboards covering pipeline, bookings, renewals, upsell, and sales activity. - Pull ad-hoc data for Sales, Upsell, Payments and Finance and write first-draft analyses for review by Ops leaders. - Spot trends and anomalies, and explain what the numbers mean in plain language. Data Quality and Governance - Audit and clean CRM data, including duplicate resolution, field cleanup, and picklist migrations. - Run quarterly CRM health checks to confirm accounts, contacts, and leads are aligned and correctly owned. - Check imports, uploads, and automations before they run to prevent data corruption. Process and Documentation - Write and maintain clear, repeatable SOPs for every cadence and recurring task.