Front Desk Agent - AC\Element Hotels - Miami - Brickell

Job Overview

Join our vibrant hospitality team as a Front Desk Agent at our stylish hotel located in the heart of the city’s bustling district of Brickell. In this energetic role, you will be the welcoming face of our hotel, providing exceptional guest services and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests' stay, creating memorable experiences from the moment they arrive. This position offers an exciting opportunity to showcase your hospitality management skills, connect with diverse travelers, and thrive in a dynamic hotel environment.

Duties

• Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently and courteously.
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions.
• Handle guest requests and resolve issues promptly to ensure maximum guest satisfaction.
• Maintain accurate records of guest reservations, billing, and special requests using hotel management software.
• Conduct night audit procedures to reconcile daily transactions, ensuring financial accuracy and security.
• Provide exceptional guest relations by anticipating needs and delivering personalized service.
• Uphold phone etiquette standards and ensure all communication reflects professionalism and hospitality excellence.

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting, Marriott experience preferred.
• Bilingual or multilingual abilities to serve a diverse guest demographic effectively.
• Strong customer service skills with a friendly, approachable demeanor.
• Knowledge of hotel management systems and reservation software is highly desirable.
• Excellent communication skills, including phone etiquette and handling multi-line phone systems confidently.
• Ability to manage night audit responsibilities with attention to detail and accuracy.
• Experience in guest services, hotel experience, or guest relations roles is preferred to excel in this position. This role is paid and offers an engaging environment where your hospitality talents can shine! Join us to make every guest’s stay extraordinary while advancing your career in the vibrant world of hotel management.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person