Pharmacy Manager (Full Time)

Pharmacy Manager

This position is eligible for a commencement bonus of $10,000, with 50% payable at or around the hire date and the remaining 50% payable after six (6) months of continuous employment.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

As a pharmacy manager at North Country Healthcare (NCH), you are a member of the healthcare team and are integral in providing quality affordable healthcare to the patients of NCH. Our pharmacy managers are responsible for the day-to-day operations of the Pharmacy Department in the areas of staff supervision, maintenance of clinical programs, effective intra- and inter-departmental communication, workload assignment and proper allocation of Pharmacy resources to best serve the patient and NCH's mission to provide affordable access to quality healthcare in the counties we serve.

The pharmacy manager assures the timely and accurate preparation and distribution of pharmaceutical products and completion of the department's clinical functions, participates in the quality improvement process, and ensures that patient therapy is consistent with current medical practice, New Hampshire Law, Center for Medicare and Medicaid Services (CMS) regulations, Drug Enforcement Agency (DEA) regulations, Food and Drug Administration (FDA) and drug manufacturer's recommendations, current literature and/or other information sources.

The anticipated hourly range for this position is $74.65/hr - $89.59/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

JOB ACCOUNTABILITIES:

OPERATIONS

• Oversees the clinical activities of the department to ensure that quality services are provided in accordance with good clinical pharmacy practice guidelines, recommending agencies and regulatory bodies to ensure the highest quality and consistent clinical care.
• Ensures that the department activities meet state and federal laws and regulatory requirements.
• Promotes and maximizes the involvement of staff pharmacists in the provision of clinical pharmacy services including patient drug therapy monitoring, medication history / reconciliation, drug information to medical and nursing staff, and participation in in-service training and patient education programs.
• Performs duties of a Clinical Pharmacist as required.
• Encourages and promotes all staff to practice at the top of their scope of practice in alignment with the departmental goals and objectives.
• Participates in achieving the goals for the hospital and the pharmacy department through collaboration with the other members of the pharmacy administrative team and interdepartmental collaboration.
• Provides accurate and comprehensive drug information to other healthcare professionals, Pharmacy staff and patients.

STRATEGY/PLANNING

• Leads departmental goal setting process and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, department and system goals to staff, helping staff understand impact on operations and resources.
• Develops plan of action to address current and future resource needs to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives or service level agreements.
• With the System Director of Pharmacy, develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.

FINANCIAL MANAGEMENT

• With the System Director of Pharmacy, establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports and develops and implements corrective action plans to address unfavorable variances. Monitors 340B program compliance and savings impact.
• Reviews and approves billing statements from vendors according to established protocol.

PEOPLE

• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Supervises assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
• Ensures staff maintains current and appropriate professional credentials.

Schedule: Day shift. One weekend a month

ESSENTIAL QUALIFICATIONS

Education: Bachelor of Pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.

Certification: Valid New Hampshire State Pharmacist license

• Valid New Hampshire State Pharmacist License
• Association accredited course in Basic Life Support (BLS), and renewal on a regular basis, with up to a three-month grace period after the expiration date. Advanced Cardiac Life Support (ACLS) certification from an accredited course provider, for participation in Code Blue situations.

Skills:

• Job knowledge: Thorough knowledge of in-patient hospital pharmacy operations, clinical pharmacy knowledge, State and Federal Controlled Substances Acts, and regulatory compliance.
• Exhibits the ability to learn and apply new skills; keeps abreast of current developments within the profession.
• Maintains confidentiality per policy and regulations.
• Communication: Speaks clearly in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; keeps others adequately informed; selects and uses appropriate communication methods.
• Cultural competency: Treats people with respect; upholds organizational values; follows policies and procedures; supports organization goals and values; shows respect and sensitivity for cultural differences; takes responsibility for own actions; responds to management direction; completes tasks on time or notifies appropriate persons with an alternate plan; asks for and offers help when needed.
• Problem solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.
• Planning and Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules staff and their tasks.
• Quality Management: Explores ways to improve and promote quality; demonstrates accuracy and thoroughness.

Work Experience:

• Registered pharmacist experience, 5 or more years preferred.
• Management or supervisory experience, 1 or more years preferred.

ESSENTIAL FUNCTIONS

• Inventory Control
• Policy and procedure development
• Quality assurance
• Compliance
• Staff Management
• Scheduling
• Communication
• Clinical Pharmacy Services

NON-ESSENTIAL FUNCTIONS

• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence and Standards of Excellence.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an