Parts Specialist

Job Title: Parts Associate

Company: Southeast Equipment

Location: Novi, Michigan

Job Type: Full‑time

About Us

At Southeast Equipment, we are dedicated to providing industry-leading equipment and exceptional service to help our customers build the future. We are passionate, helpful, and always focused on the customer experience. If you’re looking for a fast‑paced, dynamic environment where you can make a difference, we’d love to have you join our team!

Position Overview

As a Parts Associate, you will play a crucial role in delivering outstanding customer service by assisting customers with their parts needs, processing orders accurately, and maintaining inventory levels. You’ll be an essential part of our Parts Department, ensuring that every customer leaves with the right product and an excellent experience.

Key Responsibilities

Customer Service

• Greet and assist customers both in‑person and over the phone with parts inquiries.
• Provide expert recommendations based on customer equipment needs.
• Process customer orders promptly and accurately.
• Ensure customer satisfaction through exceptional service.

Part Ordering and Processing

• Work with vendors to order parts and ensure timely delivery.
• Verify the accuracy of incoming orders and resolve discrepancies.
• Maintain accurate records of customer and equipment data for future reference.
• Stay up‑to‑date on construction equipment parts and components, researching alternatives when needed.
• Ensure pricing accuracy on purchase orders and invoices.

Inventory Management

• Receive, inspect, and organize incoming parts shipments.
• Maintain inventory records, including part numbers and pricing.
• Assist with annual inventory audits.

Documentation and Reporting

• Keep organized records of parts transactions, invoices, and receipts.
• Generate reports on sales, inventory, and other key metrics to aid in decision‑making.

Additional Tasks

• Assist the Parts Manager with various department‑related tasks and projects.
• Help improve the department’s presentation through displays and merchandising.
• Multitask and adapt as needed to handle multiple issues efficiently.

Qualifications

• Education: High school diploma or equivalent (additional technical training is a plus).
• Experience: Previous experience in a similar role within the construction equipment industry is highly desirable.
• Knowledge: Strong understanding of construction equipment parts and components is preferred.
• Skills:
• Excellent customer service and communication skills.
• Proficiency in inventory management systems.
• Strong organizational skills with attention to detail.
• Competency in Microsoft Office (Word, Excel, PowerPoint).
• Typing speed of 30 WPM or higher.
• Physical Requirements:
• Ability to lift heavy items (up to 50 lbs regularly, over 100 lbs occasionally).
• Must be able to stand, walk, bend, and reach.
• Vision abilities required include close and distance vision, peripheral vision, and depth perception.
• Other:
• Valid driver’s license.
• Willing to become forklift certified.
• Professional etiquette required at all times.

Why Southern Equipment?

• Competitive Compensation: We offer a competitive salary and benefits package.
• Career Growth: Opportunities for training and advancement within the company.
• Work Environment: A fast‑paced, dynamic environment where every day is different and rewarding.
• Values: We are passionate, helpful, and always place the customer first.

Our company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeast Equipment utilizes E-Verify in accordance with Federal regulations.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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