Clerical Generalist

CLERICAL GENERALIST

Early Learning Resource Center (ELRC) Clerical Generalist is responsible for covering the Front Desk and providing back-up clerical task coverage for the clerical team. This person is responsible for answering phones, greeting walk-ins, computer operation, generating electronic correspondence, incoming and outgoing mail as well as scanning, uploading and maintaining records in an electronic filing system. Work is performed with a considerable degree of initiative and independent judgement since duties and responsibilities may change daily. This position will be supervised by the Clerical Supervisor. This individual must bring a positive attitude to their work and naturally respond to challenges with 'can-do' and problem-solving sensibility. This person must strive to provide excellent customer service in all tasks.

Responsibilities and Duties

• Answer and direct phone calls, emails, and faxes coming into the ELRC.
• Great and direct visitors of the ELRC in a positive and professional manner.
• Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed. Perform a quality check of uploaded documents.
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information.
• Coordinate the timely flow of incoming and outgoing mail.
• Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information.
• Maintain family and provider files with a high level of confidentiality.
• Serve as back-up to other clerical team members.
• Attend and participate in clerical team meetings.
• Operate and maintain office machinery, including copiers, fax machines, postage machine and printers.
• Complete other duties as assigned.

Qualifications

Professional Knowledge and Abilities

• Excellent computer skills with typing at a minimum speed of 50 words per minute.
• Communicates effectively in verbal and written communications.
• Excellent customer service skills.
• Excellent organization, scheduling, and time management skills.
• Excellent attention to detail.
• Must be self-directed and able to work independently to achieve program objectives.
• Previous experience working in Outlook, Teams, SharePoint & Adobe Pro preferred.
• Perform related work as required.

Job Requirements

• Pennsylvania Child Abuse History Clearance (Act 33)
• Pennsylvania State police Request for Criminal Records Check (Act 34)
• FBI Criminal Background Check (Act 73)
• Full time position requiring 37.50 hours per week in Wood Street office.

Education and Experience

• High school diploma or equivalency required and two years of experience in customer service, data entry and/or electronic record storage. Associates in business or public administration preferred.

Community Family Advocates