Unified Communication Technical Engineer (Charlotte, NC)

Unified Communication Technical Engineer (Charlotte, NC) Where you’ll work: This role offers the opportunity to work from our Charlotte, NC office five days a week, with a strong on‑site presence central to the position. How you’ll contribute: As a Unified Communication Technical Analyst (UC Technical Analyst), you’ll be responsible for providing onsite technical support for all high‑profile events such as board meetings, town halls and financial earnings calls. You will identify, validate, and test the technical and operational requirements of all unified communication technologies in support of these events. You will partner closely with senior executives, solution owners, engineers, architects and managed providers to help define functional and non‑functional requirements needed to deliver such events. You will assist with engineering design, perform technical research, and help develop business cases to deliver new or enhanced IT capabilities. You will proactively seek feedback, identify problem areas and continuously work to find and advance solutions. You may be asked to participate with level 2/3 incident support for infrastructure services or lead technical projects. Reporting into the End User Computing Director for Brighthouse Financial (BHF), the UC Technical Analyst will be part of BHF’s Infrastructure and Operations team accountable for ensuring the performance, availability, and user experience of all high‑profile collaboration events. This includes validating technical designs and configurations, setting up and testing all equipment, and obtaining customer sign‑off ahead of events. You will review Statements of Work (SoWs) and Change Approvals (CAs), maintain and review technical artifacts, draft communications, manage the Infrastructure Services SharePoint team site and submit Purchase Order requests. The UC Technical Analyst will also support a dynamic matrixed team of technology professionals that will mature BHF’s next‑generation infrastructure services. When not supporting high‑profile events you will research, plan, implement, monitor and continuously improve infrastructure related technologies and solutions across the enterprise. You will validate infrastructure solution designs, enforce engineering standards, and align with BHF’s SDLC delivery process. L2/L3 support for incident and problem management or leadership on technical projects may be requested. In this role, you’ll get to: Prioritize and facilitate testing and support for all high‑profile collaboration events such as board meetings, town halls, financial earnings calls and senior leadership meetings. Maintain operational readiness and functionality of conferencing rooms through inspections and maintenance. Facilitate and assess future network enhancements impacting conferencing network devices. Implement device security hardening efforts with Security teams. Review technical design documents and configuration schematics for all conferencing services. Oversee level 2/3 technical recovery support, determine incident criticality and manage escalations. Identify and define technical and business requirements of high‑profile UC solution offerings. Establish a pipeline of business‑driven project work to improve offerings. Provide technical input for business cases, including support for participants using Windows, macOS and mobile devices. Partner with engineering teams and service providers on technical changes. Validate software, hardware and asset inventories of UC solutions. Represent operational health reports and advise senior management on projects to improve UC quality. Ensure UC solutions integrate with IT Service Management processes. Close out technical debt, risks, and vulnerabilities promptly. Identify automation and orchestration opportunities for cost‑effective delivery. Participate in UC related user groups, webinars and technical conferences representing BHF. We’re looking for people who have: Bachelor’s degree or related field experience. Excellent verbal and written communication; highly proficient with Microsoft Office. Enterprise support model experience. Experience providing white‑glove support to Executive & C‑Suite members. History of completing technical projects over several quarters/years. Strong ability to convey technical ideas to non‑technical audiences. Excellent analytical and problem‑solving skills. Strong work ethic and attention to detail. Passion for technology and learning; inquisitive and open to feedback. Enjoys working in a growth‑oriented, entrepreneurial, high‑energy environment. Deep knowledge of Cisco, Microsoft, Polycom and Crestron audio/video technologies. Experience with Ansible or other infrastructure automation technologies (plus). Experience documenting, designing and maintaining technical artifacts. Experience working within project management lifecycles and methodologies (SDLC, Agile, Lean). Knowledge of financial services industry laws, regulations and frameworks (NY‑DFS, FFIEC, NIST, COBIT, ISO27001, etc.). Ability to execute concurrent activities and maintain focus during crisis and heightened pressure. What you’ll receive: Compensation – Base salary $80,000 to $100,000 plus performance‑based incentives. Flexible Work Environment – Work remotely or in the office. Paid Time Off – Minimum 20 days PTO, 16 paid company holidays, paid volunteer time and paid study time. Financial Health – 401(k) savings plan with company match up to 6%, annual nondiscretionary contribution 3%, and financial counseling. Health and Wellness – Competitive medical, vision, dental plans, tax‑free health savings accounts up to $1,000 per family. Family Support – Up to 16 weeks paid leave for new parents, backup dependent care, dependent care flexible spending account and up to $25,000 lifetime maximum for adoption, infertility or surrogacy. Life and Disability Support – Company‑paid basic life insurance and short‑term disability insurance. We’ll occasionally hold in‑person events throughout the year to foster a culture of belonging and team building. You may join these events to strengthen connections across the company. Why join us? Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S. We empower employees to collaborate, bring passion to work and make an impact. Our inclusive work environment celebrates diverse backgrounds and experiences. Learn more about our culture at brighthousefinancial.com/about-us/careers. Brighthouse Financial is a proud equal‑opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. We ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital or domestic partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr