Full-time Busser

Busser (Full-Time)

Scala Osteria | Napa, CA

About Scala Osteria

Scala Osteria is a dynamic, high-energy restaurant in downtown Napa specializing in Southern Italian cuisine, fresh seafood, handcrafted cocktails, and an extensive wine program. We believe exceptional hospitality begins with teamwork, attention to detail, and genuine care for every guest.

Our Bussers are an integral part of the Front of House team, helping maintain the pace, organization, and presentation of the restaurant while supporting every stage of service. Their anticipation, efficiency, and professionalism help create the seamless dining experience our guests have come to expect.

About the Role

We are seeking an experienced Busser who thrives in a fast-paced, high-volume restaurant and takes pride in maintaining an organized, polished dining environment. This position requires initiative, attention to detail, strong teamwork, and the ability to anticipate the needs of guests and fellow team members while maintaining a consistent sense of urgency.

If you enjoy being part of a collaborative team, take pride in supporting exceptional service, and are looking to grow with a respected Napa Valley restaurant, we'd love to meet you.

What You'll Do

• Maintain clean, organized, and fully prepared dining rooms, patios, service stations, and guest support areas
• Promptly clear, crumb, clean, sanitize, and reset tables to company standards
• Anticipate dining room and service needs, supporting servers and the Front of House team without waiting for direction
• Support service throughout the restaurant, including the dining room, patio, upstairs dining areas, bar, and support stations
• Restock glassware, flatware, china, linens, and other operational supplies throughout each shift
• Prepare coffee, iced tea, water pitchers, and other support items as assigned
• Assist with dining room setup, large parties, sidework, and other operational needs
• Maintain cleanliness, organization, and professionalism throughout every shift
• Follow all food safety, sanitation, allergy-handling, and service standards

What We're Looking For

Required Qualifications

• Minimum two (2) years of busser, server assistant, or comparable Front of House support experience in a high-volume, full-service restaurant
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail
• Strong communication and interpersonal skills
• Ability to prioritize multiple responsibilities and adapt to changing operational needs
• Ability to work independently and collaboratively as part of a team
• Ability to consistently follow established service standards and operational procedures
• Professional appearance and demeanor
• Sufficient English communication skills to communicate effectively with guests, coworkers, and managers while performing the essential functions of the position
• Reliable attendance and flexibility to work evenings, weekends, Sundays, holidays, and peak business periods

Preferred Qualifications

• Experience with elevated service standards in an upscale, polished casual, or fine dining restaurant
• Experience supporting multiple servers simultaneously during high-volume service
• Experience maintaining professional table presentation, pre-bussing, table resetting, crumbing, and open-service techniques

Schedule

This is a full-time position. Scheduling flexibility is required, including evenings, weekends, Sundays, holidays, and other peak business periods.

Physical Requirements

This position requires the ability to:

• Stand and walk continuously throughout an average 8-hour shift
• Frequently bend, stoop, kneel, reach, twist, push, pull, and perform repetitive motions
• Safely lift and carry up to 30 pounds on a regular basis
• Safely transport bus tubs, stacks of plates, trays of glassware, service equipment, and other restaurant materials throughout the restaurant
• Work safely and efficiently on stairs, in close quarters, and on occasionally wet or slippery surfaces

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation & Benefits

We offer minimum wage plus tips. Our year-round business and team-based service model provide the opportunity to earn strong tip income.

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation
• Paid sick leave
• 401(k) retirement plan
• Employee dining discounts
• Ongoing training and professional development
• Opportunities for growth and advancement

Why Join Scala Osteria?

At Scala Osteria, you'll join a team that values professionalism, teamwork, continuous learning, and genuine hospitality. We believe great restaurants are built by people who take pride in their work, support one another, and are committed to creating memorable experiences for every guest.

Equal Employment Opportunity

Scala Osteria is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law.

This job posting highlights the primary responsibilities, qualifications, and benefits of the position and is not intended to be a complete description of all duties, responsibilities, qualifications, or employment terms.