Housekeeping Dispatcher

Housekeeping DispatcherHGV Now Offers Day One Team Member Benefits!Now Offering Daily Pay!*Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team.As a Housekeeping Dispatcher, you will be responsible for the following tasks:Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.Answers departmental multi-line phones.Dispatches all guest requests to the units.Maintains room status and other pertinent information in computer system.Coordinates with front desk any discrepancies in room status.Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.Assists with departmental inventories, and scheduling shifts for team membersDispatching and supervising guest services calls through paging and computer systemsMaintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.Supervise late checkouts, VIP, Outstanding, special request arrivals.Occasionally lift boxes of approximately 25lbs.Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this positionWhy do Team Members Like Working for us:Day One benefitsGenerous Paid Time Off Program and Sick daysDaily Pay - get your earned pay any time before payday401(k) program with company matchEmployee Stock Purchase Program with a 15% discountDiscounted Hilton hotel rates worldwideTuition reimbursementRecognition Programs and RewardsNumerous learning and career advancement opportunitiesEligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementTo fulfill this role successfully, you must possess the following minimum qualifications and experience:Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.Adjust to schedule changes and cover shifts on short notice in order to meet business demands.Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.Basic digital literacyRelated experienceHigh school/GED2 + years of related experienceExcellent computer skillsHGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.