Office Manager

Office Manager

A Shade Above Window Fashions · Matthews, NC (on-site)

Full-time preferred, part-time considered · Mon–Fri, 9am–5pm · $21–$24/hr

Reports to our Operations Manager

Increase your chances of an interview by reading the following overview of this role before making an application.

About the role

Our customers trust us with their homes, and we want every one of them taken care of the right way, from the day their order ships to the day it's installed. Over the years we've built our own CRM to run the business. Every open job, repair, and remake lives in it. Now we need someone to own it: run it day to day, keep it accurate, and make it better.

The job is half screen and half floor. You'll spend part of your day in the system and part of it on your feet, checking in deliveries, organizing, and tracking down whatever's missing. If both halves sound good to you, we want to talk.

Our story

In 1993, Dalton Taylor started building plantation shutters one window at a time in Monroe, NC, with his wife Patti and his brother Jeff. Thirty-plus years later, that family shop has become A Shade Above: three Charlotte-area showrooms, two coastal showrooms in North Myrtle Beach and Ocean Isle Beach, and our own factory in Monroe, where we still build our shutters. We're a small team building the company's next era, and this role is a big part of that.

What you'll do

• Own our CRM day to day and keep every open job, repair, and remake current
• Spot what's slowing us down and work directly with leadership to improve the system
• Check in FedEx deliveries, confirm every box for an order has arrived, and flag anything missing
• Assist new repairs and enter repair requests
• Keep receiving and the back room organized so nothing gets lost
• Get jobs ready for scheduling and help schedule installs as needed
• Enter and track remakes, repairs, and parts orders
• Follow up on open issues every few days until they're resolved
• Keep customers informed by phone, text, and email so they always know where things stand
• Coordinate between sales reps, installers, and customers to solve problems

Who you are

• You love software. You enjoy tools that make your day faster, and you catch yourself thinking, "this would work better if…"
• You love getting up from your desk just as much. Checking things in and organizing a room sounds satisfying to you, not like a chore.
• A sleuth. You won't settle for "I don't know where it is."
• Great with people. You stay warm and sincere on the phone, even with a frustrated customer.
• Detail-obsessed. Nothing falls through the cracks on your watch.
• Reliable. You show up when you say you will and follow through without being chased.
• A small-team person. You're driven, you take ownership, and you want to grow with us.

We're not looking for the perfect résumé. xhyhwjd We're looking for the right person.

Nice to have

• Experience with Hunter Douglas, Alta, or other window treatment brands (Direct Connect is a big plus)
• A background in office operations, customer service, dispatch, or logistics

What we offer

• A supportive manager who is easy to work with
• Health insurance, plus supplemental dental, vision, and more
• 3% SIMPLE IRA match
• 10 days of PTO
• Employee discount on shutters and shades for your home
• A real say in how the business runs, and room to grow as we do

To apply

Apply here and include a sentence or two about a time you fixed something nobody asked you to fix.