Claims Examiner

Claims Investigator

Newark, NJ (Gateway Center – Newark Penn Station) | Direct Hire | Fully Onsite

Compensation: $50,000–$55,000 Annually, Depending on Experience

Additional $3,000 Annual Differential for Spanish-Speaking Candidates

Trustpoint.One is partnering with a rapidly growing legal support services organization in its search for a Claims Investigator to join its Newark, NJ office. This is an exciting opportunity to join a team that was launched by an established and highly successful claims-focused legal practice and has experienced tremendous growth since its inception.

This role is ideal for someone who enjoys investigative work, medical record analysis, and claimant interaction. The Claims Investigator serves as a critical first line of review, ensuring claims are properly vetted and advanced through the pre-litigation process.

What You'll Do:

• Review and evaluate initial claim intake information to determine claim viability
• Investigate claims involving defective drugs, medical devices, environmental contamination, and personal injury matters
• Conduct pre-litigation investigative work, including fact gathering and claim development
• Order, organize, and review medical records
• Analyze medical documentation and identify relevant case information
• Draft correspondence and assist with pre-litigation claim management
• Serve as the primary point of contact for claimants throughout the investigative process
• Maintain accurate claim updates and documentation
• Move qualified claims through the workflow before transfer to Case Managers
• Ensure compliance with internal procedures, timelines, and quality standards

What We're Looking For:

• Bachelor's degree required
• Prior medical record review experience is required
• Strong analytical and investigative skills
• Excellent written and verbal communication abilities
• Experience working in a law firm, legal services, insurance, healthcare, or claims environment is highly preferred
• Ability to manage a high-volume workload while maintaining attention to detail
• Strong client service and relationship management skills
• Spanish language proficiency is highly desirable

Schedule:

• Fully onsite position
• Monday through Friday
• 9:00 AM – 6:00 PM
• One-hour lunch break
• Up to 5 hours of pre-approved overtime available each week

Compensation & Benefits:

• Base salary of $50,000–$55,000, depending on experience
• Additional $3,000 annual compensation for Spanish-speaking candidates
• Bi-weekly performance bonus program
• Bonus potential up to $900 per pay period
• Bonus metrics include:
• Positive client feedback
• Productivity and diligence goals
• KPI achievement
• During the initial 90-day introductory period, earned bonuses are accrued and paid at the completion of the probationary period
• After one month of employment, employees receive a $245 monthly parking/transit allowance to help offset commuting expenses

Why Consider This Opportunity?

• Join a fast-growing organization with significant momentum
• Work directly on meaningful claimant matters from day one
• Strong earning potential through bonuses and overtime opportunities
• Convenient Newark location connected to Newark Penn Station
• Opportunity to develop expertise in complex claims and pre-litigation investigations
• Collaborative team environment with opportunities for long-term growth

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations
• Work is generally performed sitting, talking, hearing, and typing
• This is a high-volume screen-based role, requiring constant, prolonged computer usage, including but not limited to: reviewing documents, managing visual content, and attending virtual meetings
• Visual acuity required for computer use, data analysis, and extended reading
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing and document handling
• Occasional standing, walking, bending, and reaching
• Ability to lift and carry items weighting up to 30 pounds

Remote Work & Information Security Requirements

Employees in this role are expected to maintain a work environment that supports the protection of confidential, proprietary, and client-sensitive information, consistent with Company policies and applicable legal and regulatory requirements.

To support these obligations, individuals in this role should be able to:

• Maintain a secure and reliable internet connection capable of supporting required systems and applications
• Utilize company-issued or approved technology, including compliance with required security tools (e.g., VPN, multi-factor authentication, endpoint protection)
• Conduct work in a manner that protects the confidentiality of information, including taking reasonable steps to prevent unauthorized access, viewing, or disclosure of sensitive materials
• Follow all applicable information security, data privacy, and acceptable use policies as communicated by the Company
• Promptly report any suspected security incidents, breaches, or system vulnerabilities in accordance with Company protocols

Workplace Monitoring & Data Use Notice

To protect client and Company systems, data, and confidential information, Trustpoint may implement reasonable administrative, technical, and physical safeguards, which may include monitoring of Company-provided systems, devices, and networks, consistent with applicable law.

In certain roles, individuals may perform work within client-controlled environments, including client systems, platforms, or physical worksites. In such cases, work activities may also be subject to the client’s applicable policies, procedures, and monitoring practices.

Trustpoint does not control client monitoring practices but expects that any such practices will be conducted in accordance with applicable laws and contractual obligations. Additional information regarding applicable policies will be provided during the onboarding process or prior to assignment, as appropriate.

Client Specific Requirements Notice

Certain roles may be subject to additional client-specific screening, compliance, or credentialing requirements. Any such requirements will be communicated at the appropriate stage of the hiring process and will be administered in accordance with applicable federal, state, and local laws.

Pay Transparency Notice

Pursuant to applicable law, this position includes a good-faith salary or hourly range at the time of posting. The final compensation offered will be determined based on factors including, but not limited to, relevant experience, skills, education, geographic location, and business needs.

Equal Employment Opportunity Statement

Trustpoint provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Employment decisions are made without regard to any protected characteristic under applicable federal, state, or local law.