Vice President Home Delivery

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board. Summary: The Vice President of Home Delivery and Repair will lead Ashley Furniture's last-mile delivery and in-home repair operations, reporting to the SVP of Distribution. This executive role owns the strategy and execution for white-glove delivery services and repair programs, driving on-time performance, damage reduction, and customer satisfaction across our growing network. The VP will build scalable operating models, optimize routing and scheduling, manage service partners, and develop high-performing field teams to deliver exceptional in-home experiences. Responsibilities: * Define and execute home delivery and repair strategy aligned with Ashley's mission to improve quality, reduce costs, and elevate customer experience * Build and scale last-mile delivery and in-home repair operating models across markets, ensuring coverage, capacity, and on-time performance * Establish KPIs and dashboards to drive accountability in on-time delivery, damage rates, repair resolution, cycle times, cost per delivery, and customer satisfaction * Optimize routing, scheduling, and capacity planning to improve efficiency, utilization, and service quality * Develop and enforce standard operating procedures for white-glove delivery, in-home setup, and repair while ensuring safety and regulatory compliance * Lead continuous improvement initiatives using data-driven analysis to reduce damages, shorten repair timelines, and lower warranty costs * Manage transportation and service partner relationships; negotiate SLAs and drive performance accountability * Collaborate cross-functionally to streamline order-to-delivery workflows, reduce exceptions, and improve customer communication * Hire, develop, and coach operational leaders; build a culture of hands-on engagement, disciplined execution, and continuous improvement * Own operational planning and budget management, balancing cost, speed, and quality to support profitability and growth Qualifications required: Education * Bachelor's degree in Supply Chain Management, Operations, Logistics, Business, or related field, or equivalent practical experience leading large-scale delivery and repair operations Experience * 12+ years in logistics/distribution operations, including 7+ years leading last-mile home delivery and field service/repair operations for large consumer goods or bulky items * Proven experience designing and executing home delivery and in-home repair strategy, including route optimization, capacity planning, and workforce management * Demonstrated ability to build KPIs and operational dashboards using data to improve delivery performance and reduce damage and repair cycle times * Experience managing external transportation and service partners, negotiating SLAs, and implementing corrective actions * Strong financial acumen managing operational budgets, improving cost efficiency, and reducing warranty/service costs * Hands-on leadership with field presence; ability to coach teams, standardize processes, and drive execution in fast-paced environments * Excellent cross-functional collaboration skills to partner across Distribution and customer-facing teams * Knowledge of safety and regulatory requirements for delivery and field operations Additional Qualifications, preferred: * MBA or master's degree in Supply Chain, Operations, or Business * Professional certifications: ASCM/APICS CSCP or CLTD, Lean Six Sigma Green/Black Belt * Experience implementing routing, scheduling, dispatch, and field service tools to improve visibility and productivity * Background in furniture, appliances, or home goods delivery with white-glove service and in-home repair programs * Track record leading multi-market operational transformations and scaling processes across diverse geographies * Strong executive communication skills with the ability to present data-driven strategies and influence senior leadership Work Environment: This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours. Benefits We Offer: * Health, Dental, Vision, Employee Assistance Program * Paid Time Off; increases with years of service * Generous Employee Discount on home furnishings * Professional Development Opportunities * Tuition Assistance * Ashley Wellness Centers (location specific) * 401(k) and Profit Sharing * Life Insurance Our Core Values: * Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. * (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. * Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. * Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. * Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. * Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. * Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below: Corporate Social Responsibility View Our Corporate Brochure We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. * Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.