Senior SCADA Support Engineer (MICS)
Sierra Systems, An Ntt Data Company
Senior SCADA Support Engineer (MICS)
NTT DATA Services is seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US). Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
Responsibilities:
- Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
- Act as SPOC for Incident, Change, and Problem Management processes.
- Perform root cause analysis, troubleshooting, and issue resolution.
- Lead coordination across business users, global IT teams, rollout teams & development teams.
- Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
- Gather, analyze, and document requirements for enhancements and change requests.
- Participate in and support test management, including defect tracking and validation.
- Drive execution of small orders and work packages within larger initiatives.
- Maintain documentation for risks, defects, and continuous improvement opportunities.
- Track and report license usage and system lifecycle information where applicable.
- Provide on-demand support (including occasional weekends) as required.
Qualifications:
- 5+ years of experience in SCADA systems (MICS preferred).
- 3+ years of experience with MS SQL databases.
- 3+ years of experience in SCADA rollout and configuration.
- 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
- 7+ years of experience in L1/L2 production support environments.
- 5+ years of experience working with globally distributed teams.
About NTT DATA:
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Vacancy posted 4 days ago
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