Client Services Coordinator

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top‑of‑the‑line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” four years in a row!), and we also offer award‑winning products. All of our positions are fully on-site in Parsippany, NJ. Position Overview The Incentive Program Coordinator is responsible for the administration, analysis, reconciliation, and reporting of dealer incentive programs. This position supports the company’s dealer client network by ensuring accurate program execution, timely payments, compliance with contractual guidelines, and operational efficiency across incentive‑related processes. The ideal candidate possesses strong analytical capabilities, financial acumen, and the ability to work cross‑functionally in a fast‑paced automotive services environment. Administer and maintain dealer incentive and performance‑based compensation programs Review, validate, and process incentive payments in accordance with company policies and contractual agreements Analyze dealer production data and program performance metrics to ensure payment accuracy Reconcile incentive balances, identify variances, and resolve discrepancies in a timely manner Prepare recurring financial, operational, and ad hoc reporting for leadership and internal stakeholders Act as a main point of contact for any inquiries, issues, or concerns with the overall program. Partner with Accounting, Sales, Marketing, and Web Development teams to support accurate program administration and portal development Manage the website portal functionality and work with the offshore web development team on updates, tweaks, reporting, and automation needs. Audit dealer activity, transactions, and supporting documentation for compliance with established guidelines Assist in the implementation, testing, and rollout of new incentive initiatives and program enhancements Maintain organized records of dealer agreements, program structures, and payment schedules Respond professionally to client and internal inquiries regarding incentive calculations, reporting, and eligibility Identify process improvement opportunities to enhance operational efficiency and reporting accuracy Perform general administrative tasks to support the quality of the program Qualifications Bachelor’s degree in Business, Finance, Accounting, or related field preferred Minimum of 3+ years of experience in program management, financial operations, dealership operations, or related industry preferred Strong analytical and reconciliation skills with high attention to detail required Must be technologically‑savvy with a basic understanding of web development Advanced proficiency in Microsoft Excel and financial reporting tools Must have strong client‑facing communication skills and ability to collaborate internally with cross‑functional teams. Experience with a CRM platform preferred. Ability to interpret agreements, program structures, and financial data Excellent organizational, communication, and problem‑solving skills Ability to manage multiple priorities and meet deadlines in a dynamic environment Preferred Qualifications Experience supporting dealership or automotive F&I programs Familiarity with vehicle service contracts, reinsurance structures, and dealer incentive models Knowledge of dealership operations and automotive retail environments Experience with CRM, ERP, or dealer management systems Core Competencies Reporting & Data Management Dealer/Client Relationship Support Operational Excellence Compliance & Audit Review Process Improvement Cross‑Functional Collaboration Benefits Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance. #J-18808-Ljbffr