IT Desktop Support
$23 - $24 per hourUS Tech Solutions
$23-$24 per hour
Canton, NY
Contract
Duration: One year anticipated assignment. Possibility of extension based on demand.
Schedule: M-F, 8 am - 5 pm,
Job Description:
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Canton NY (USA). This position requires the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remote connection/utilization
Asset management skills
Edge, Google Chrome, various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
ServiceNow utilization
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Additional Responsibilities:
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Experience:
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server Education:
Associate’s degree - Minimum Required
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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