IT Desktop Support

$23-$24 per hour

Canton, NY

Contract

Duration: One year anticipated assignment. Possibility of extension based on demand.

Schedule: M-F, 8 am - 5 pm,

Job Description:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Canton NY (USA). This position requires the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Responsibilities

• Active Directory Administration

• Limited support for corporate mobile devices

• Familiarity with cloud applications (Office365, etc.)

• Troubleshooting Cisco VPN connectivity

• Familiarity supporting Citrix connectivity

• Remote connection/utilization

• Asset management skills

• Edge, Google Chrome, various browser(s) support

• Installation/configuration of various Adobe products

• Installation/configuration of Check Point endpoint client software

• Printer/driver troubleshooting & installation

• ServiceNow utilization

• Deployment/configuration of standard IP telephony

• Hardware ordering/deployment

Additional Responsibilities:

• Documentation (records) management

• Knowledge base utilization

• Project interaction

• Customer scheduling/follow-ups

• End user equipment moves (disconnect/reconnect)

• Multi-team interaction and/or technical roundtable participation

• Standard device imaging via USB/PXE server(s)

• Smart-Hands tasks/functions outside of standard operational work

Experience:

Preferred Certifications:

• CompTIA IT Fundamentals

• CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server Education:

• Associate’s degree - Minimum Required

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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