Room Attendant

Location: USA –Napa, CA Type: Non-Management Category: Hotel/Resort, Guest Services Responsibilities Support and service the Room Attendants and maintain cleanliness up to Westin Standards throughout the hotel. A very high attention to detail is required to maximize guest satisfaction. Provide exceptional guest service every day. Complete daily zone sheets such as lobby areas, gym, conference and public spaces and document any damage or room deficiencies. Also report any missing inventory items. Perform daily servicing of assigned units to departmental standards within specified time limits in order to assure constancy, guest satisfaction. Perform daily changing of bed linens, replacing towels, cleaning kitchens, cleaning the bathroom, dusting, vacuuming carpets and removal of garbage and recyclables. Maintain orderly lock‑ups, mobiles and vacuums by cleaning and restocking linens, cleaning supplies and amenities. Interact with guests and homeowners by providing maid service and troubleshooting guest issues in relation to other resort areas by giving information or directions. Enhance team play and grow as a team to ensure a positive employee experience while providing guest satisfaction. Report lost and found items to the housekeeping office supervisor. Complete assigned check‑out cleans that include cleaning and sanitizing bathrooms, cleaning kitchenettes, replacing linen on beds, cleaning living rooms and fireplaces, dusting and vacuuming, replenishing supplies and literature to prepare units for the next guest. Check drawers, closets, appliances, lighting, etc. for lost and found items and deficiencies, reporting to building foreman to expedite repairs. Use cleaning equipment properly, report inventory shortages to building foreman, and report damages, painting needs, carpet cleaning needs, etc. to Maintenance Crew to initiate necessary work orders. Maintain carts, vacuums, and storerooms in neat working order; dust furniture and fixtures; clean windows; remove/sort linen, garbage, and recycling; vacuuming. Other Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Physical Demands Required to stand, walk, climb stairs, use hands to finger, handle or feel, reach with hands and arms, and stoop, kneel, and bend. May be required to lift, carry, and move constantly 11 to 29 pounds, frequently 30 to 49 pounds, and occasionally 50 to 75 pounds. General Skills and Description High school diploma or equivalent preferred. Previous experience in housekeeping an asset. Skills and Knowledge Proven guest service ability with an attention to detail Physically fit and able to lift up to 50 pounds. Team Orientated. Able to work weekends and holidays. Positive team player. Grooming All employees must maintain a neat, clean and well‑groomed appearance per Westin standards. #J-18808-Ljbffr