Home Warranty Service Coordinator

Job Description

Job Description

A growing HVAC company is seeking a Home Warranty Service Coordinator to support the service team by managing home warranty claims and repair workflows from diagnosis through completion. This is a great opportunity for someone who enjoys solving problems, staying organized, and keeping customers informed throughout the repair process.

In this role, you'll take ownership of service jobs after a technician completes a diagnosis, ensuring approvals are secured, parts are ordered, repairs are scheduled, and customers receive timely updates every step of the way.

Responsibilities

• Review technician notes and repair recommendations following service calls.
• Submit claims, estimates, and supporting documentation to home warranty providers.
• Follow up on pending approvals and authorizations to keep jobs moving forward.
• Communicate with customers regarding claim status, repair timelines, and next steps.
• Coordinate with technicians, dispatch, and vendors to schedule repairs and order parts.
• Track open jobs from initial diagnosis through completion and closeout.
• Maintain accurate records within company software and warranty portals.
• Monitor aging work orders and proactively address delays.
• Ensure all completed jobs have proper documentation and billing information.

Qualifications

• 2+ years of administrative, service coordination, dispatching, warranty, or customer service experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and experience working with multiple software systems.
• High attention to detail and strong follow-through.

Preferred Experience

• HVAC, plumbing, electrical, construction, property management, insurance claims, or home warranty experience.
• Experience reviewing work orders, technician notes, or repair estimates.
• Scheduling and service coordination experience.
• Parts ordering and vendor communication.