SENIOR CLERK

Senior Clerk - 64054185

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Opens clinic doors and posts signs. Prepare daily schedule printouts for staff. Greets all clients coming into the clinic for Family Health Services. Checks clients in, updates demographics, and routes client through clinic for assistance. Responsible for providing generalized services in all programs including scheduling clinic appointments, making appointment reminder calls, recall client no-show appointments, registration of all clients to include financial eligibility, completing all necessary consent forms per program protocol. Answering telephone calls using proper etiquette and routing to appropriate personnel or taking accurate messages. Completes scanning of documents daily on all clients new and established. Verifies insurance eligibility by using Change, FMMIS and/ or Availity; checks for updates and enters data into HMS. Interviews clients to determine type of services needed. Process eligibility paperwork and application for clients needing Medicaid for Pregnancy (PEPW). Keeps logs of applications and provides letter of approval/ denial to client timely. Determines and processes FPW eligibility paperwork for clients needing Medicaid services for Family Planning, ensures all documents required are provided to FPW Clerk in charges for processing. Completes billing and/or enters services into HMS ideally same day and always within 7 days of date of service. Maintains cashier profile and performs cashier coverage for other clerks/clinic sites as needed. Collects fees for services, accepts money, issues change and receipts, runs credit card batch, settles and prepares daily receipts for deposit. Checks and balances daily receipts. Keeps abreast of Medicaid and Medicare billing information, updates, and changes. Uses charge card machine to collect fees from clients. Prepares immunization records and forms and necessary. Enters information into FL shots module. Assists with orientation/training of clerical staff as directed. Employee will be crossed trained for all clerical positions. Attends all staff meeting necessary. Operates computer, printer, copy machines and scanners with accuracy. Performs other related duties as required.

Required Knowledge, Skills, and Abilities: Knowledge of office procedures and practices. Skill in reading, understanding, and applying applicable rules, regulations, policies, and procedures. Skill in listening to and understanding the needs of both internal and external customers. Ability to communicate effectively orally and in writing. Knowledge of basic mathematics and the ability to perform basic calculations.

Qualifications: Minimum: Must have a valid FL Driver's License. Preferred: 1 year experience working in Public Health or in any Medical Office Setting. 1 year experience working in Medical Billing. Experience using an electronic health record (EHR). Experience working in Family Planning and/or STI services.

Where You Will Work: 7509 State Road 52, Hudson, FL 34667