Continuous Improvement Specialist

Continuous Improvement SpecialistAt DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Continuous Improvement Specialist is responsible for evaluating existing internal and external (client-facing) business processes and systems, in efforts to determine solutions aimed at improving efficiencies, quality, value, and safety. These activities will take place in accordance with DNOW policies and procedures, governmental legislation, and required quality and safety service guidelines.Job Responsibilities:Collaborate with internal and external teams to evaluate existing business processes, identify improvement initiatives, and develop comprehensive solutionsAssist with the development of project requirements, scope, project/implementation plans and their respective timelinesLead and manage internal and client-facing integration initiatives and their execution through cross-functional teamsConsult and coordinate various subject matter experts, departments, and clients in the development of specific business objectives and project requirementsWork efficiently to meet required deliverables and complete tasks within established timeframeAct as a liaison between the business and functional/technical teams as neededProvide and maintain effective and well-documented project related materialsHold recurring project meetings (internal & external) to keep key stakeholders and team members apprised of current statuses and notified of any risks to the project plan or timeline as soon as they ariseEffectively multitask and manage concurrent projects and timelinesCreate and disseminate Standard Operating Procedures (SOPs) as necessaryAssist in the development of user training (internal and external) pertaining to continuous improvement initiatives as needed working directly with the Centralized training team on requirements and roll out of training initiativesImmediately and effectively respond to urgent branch support requirements should they ariseDevelop and present compelling business cases, including cost-benefit analysis, to secure leadership buy-inContinuously monitors market trends, emerging technologies, and best practices to drive innovation and elevate continuous improvement effortsRepresent and act on behalf of DNOW in an ethical mannerDoes not commit DNOW to any financial expenditure without company approvalEnsure compliance with personnel policies and government HSE employment practicesOther duties as requiredEducation and Experience:Bachelor's Degree Preferred5 years of relevant experience in project management and continuous improvement initiativesJob Requirements:Ability to travel (at least 25%)Six Sigma Green Belt Certification required; Black Belt preferredKnowledge of company deliverables and offeringsStrong strategic and tactical problem-solving skills with a solutions-driven approachDemonstrate experience in applying Six Sigma methodologies to improve processes, reduce waste, and enhance operational efficiencyProven ability to lead or participate in continuous improvement projects, utilizing Six Sigma tools like DMAIC (Define, Measure, Analyze, Improve, Control) and statistical analysisDisplay of leadership capabilitiesAbility to establish confidence internally and within client's organization and deliver against communicated expectationsExcellent verbal and written communication skills within all levels of an organization (internal and external) and the ability to work closely with various organizational levelsAbility to deliver results, prioritize tasks and adjust to changing prioritiesProficient in Microsoft Excel, Project, Visio, Smartsheet, and OutlookPrior SAP experience (preferred) or an understanding of ERP systems (and related technologies)Project management experience (preferred)Prior exposure to EDI interfaces and resultant benefits (preferred)Strong organizational skillsAbility to perform within a continuous improvement cultureStrong ethical compliance standardsBenefits:Competitive Salary + bonus401(k)/ Retirement savingsComprehensive Benefits (medical, dental, vision, life, and disability coverage)Career growth opportunitiesFriendly work environmentPaid vacation/holidays