Operations Manager

Organization Overview:

Ambassadors for Christ Youth Ministries (AFC) is a non-profit organization dedicated to transforming the lives of at-risk youth and young adults through programs that foster empowerment and resilience. Operating in Houston, Texas, and Pine Bluff, Arkansas, AFC partners with federal agencies to provide comprehensive services and interventions focused on community impact.

Position Summary:

The Operations Manager is a key strategic leader in AFC's Pine Bluff office, tasked with ensuring efficient office operations while directly supporting the COO and Director of Programs. This role is critical to maintaining AFC’s high standards of operational excellence, federal compliance, and mission-driven programming. The Operations Manager provides strong oversight and guidance to multiple teams, including the Runaway and Homeless Youth and Transitional Living Program, ensuring cohesive alignment with AFC's goals and policies.

Key Responsibilities:

• Programmatic Leadership and Oversight: Serve as a strategic partner to the COO and Director of Programs to address program needs, enforce compliance, and promote AFC's mission. Lead and supervise program teams, providing mentorship and support to ensure effective, impactful service delivery aligned with federal standards.
• Operational Excellence: Drive operational efficiency in the Pine Bluff office by developing streamlined systems, overseeing day-to-day administrative functions, and supporting internal audits. Collaborate on report preparation and ensure timely submission to federal agencies, maintaining AFC’s reputation for excellence.
• Compliance and Quality Assurance: Oversee program compliance with federal, state, and local regulations, as well as AFC’s internal policies. Lead quality assurance initiatives to enhance program impact, maintain accurate records, and support evaluation processes.
• Community and Partnership Engagement: Act as AFC’s liaison to community partners, fostering meaningful partnerships with key stakeholders, employers, and organizations. Represent AFC at community events, enhancing AFC's visibility and supporting its mission through collaboration.
• Leadership and Staff Development: Mentor and develop team members, fostering a positive, mission-focused work environment. Identify and coordinate training opportunities to strengthen staff capabilities and enhance program effectiveness.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Management and Leadership, Non-Profit Management, or a related field required. A certification in Management from an accredited institution or a master’s degree is preferred.
• Experience: Minimum of 3-5 years in operations or management roles within a non-profit organization, with proven experience managing employees and navigating daily management challenges such as team coordination, conflict resolution, performance issues, and maintaining morale. Demonstrated experience in program oversight and compliance is essential.
• Skills and Competencies: Strong leadership and project management skills; exceptional organizational abilities; in-depth understanding of non-profit compliance and best practices; effective communicator with the ability to engage diverse audiences; committed to AFC's mission and the populations it serves.

HOURS:

Full Time. Some evenings and weekends required.

EXPERIENCE:

Minimum of two (2) years case management experience preferred.

SALARY:

$TBD (Commensurate with experience)