Customer Support Specialist

Job Description

Job Description

Customer Support Specialist | $25–$30/hour | Saturday & Sunday, 9 AM–6 PM

 

What Matters Most

• Competitive pay of $25–$30 per hour
• Schedule: Saturday and Sunday, 9 AM–6 PM, ongoing weekly
• Location: Dallas, TX
• Weekend opportunity supporting a newly established customer service department
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401(k), direct deposit and the referral bonus program

Job Description

An established organization is seeking a Customer Support Specialist to join a newly developed weekend customer service team. You will serve as a first point of contact for customers, answer questions regarding financial and digital services, provide basic account and product support, and help connect customers with the appropriate resources or appointments. The environment is fast-paced, with approximately 200+ incoming calls per day and established scripts to guide customer conversations. The Call Center Manager will be on-site throughout both Saturday and Sunday shifts to provide coaching, escalation support, and direction.

Responsibilities:

• Handle high-volume inbound customer calls and respond to account, service, and product-related questions
• Explain processes and technical information in clear, customer-friendly language using approved scripts and resources
• Assist customers with basic account navigation, troubleshooting, and appointment scheduling
• Document customer interactions accurately and maintain detailed notes within company systems
• Escalate technical, account security, compliance, or complex customer concerns to the appropriate leadership or support team

Qualifications and Requirements:

• High school diploma or equivalent
• Minimum of 2 years of customer service, call center, or technical support experience
• Excellent verbal communication, active listening, and interpersonal skills
• Ability to explain detailed or technical information in simple, customer-friendly terms
• Strong attention to detail, documentation, organization, and multitasking skills
• Familiarity with CRM or call center software
• Ability to work every Saturday and Sunday from 9:00 AM–6:00 PM
• Experience in banking, mortgage, loan servicing, fintech, or financial services preferred
• Familiarity with digital financial products or technology-based customer support preferred

Benefits and Perks:

• $25–$30 per hour
• Medical, dental, and vision insurance eligibility through The Reserves Network
• 401(k)
• Weekly pay with direct deposit or pay card
• Referral bonus program
• Structured scripts, training, and direct support from the Call Center Manager
• Opportunity for growth as a new customer service department expands

Your New Organization:

Join an established organization building a new customer support operation designed to provide responsive service and a positive customer experience. The team combines traditional customer service with technology-driven financial products in a collaborative, fast-paced environment.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $25–$30 per hour, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.