Call Center Specialist

Base pay range $18.00/hr - $20.00/hr Job Description A financial services client of ours is in need of Customer Service reps to join their team in Salt Lake City, Utah. This person will be responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications. This team requires in the office for the first 90 days with the opportunity to transition to hybrid. When it turns into a hybrid class, we require the employee to come into the office at least 8 days a month (twice a week). Required Skills Customer Service or call center representative High School Diploma Microsoft applications - Word/Excel Nice to have Banking experience Compensation $18 - $20/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefits Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Seniority level Associate Employment type Contract Job function Customer Service #J-18808-Ljbffr Insight Global (United States)